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Is it me? Or are the forms on granddesignrv.com a problem for others?

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  • Is it me? Or are the forms on granddesignrv.com a problem for others?

    I'm trying to complete various forms... on https://www.granddesignrv.com/, and they just don't work.

    I tried to sign-up for an account. MyGDRV (granddesignrv.com)​ Nope. I tried changing web browsers and still could not get pass the first 'submit' step.

    I tried the "Contact us".... 3 times and it finally worked on the 3rd attempt but only have I turned off all the do not tracki settings in my web browser....

    I'm very technical.... too technical at times... Is it just me or is it because I selected "Canada" or is it just past my bedtime and I should try tomorrow?

    I assume this is different than the myGDRV forum?
    Thanks, Darren

    😕
    Last edited by d-jeffrey; 05-09-2023, 10:00 PM. Reason: spelling
    2022 GD Imagine 2670MK 2023 F-150 6 Lariat 3.5L Eco Blue Ox Sway Pro
    Darren & Kristy + Mojo Canada

  • #2
    Let's just say it is past my bedtime... and go with that. (but I don't think the forms are working correctly).
    2022 GD Imagine 2670MK 2023 F-150 6 Lariat 3.5L Eco Blue Ox Sway Pro
    Darren & Kristy + Mojo Canada

    Comment


    • #3
      Originally posted by d-jeffrey View Post
      I'm trying to complete various forms... on https://www.granddesignrv.com/, and they just don't work.

      I tried to sign-up for an account. MyGDRV (granddesignrv.com)​ Nope. I tried changing web browsers and still could not get pass the first 'submit' step.

      I tried the "Contact us".... 3 times and it finally worked on the 3rd attempt but only have I turned off all the do not tracki settings in my web browser....

      I'm very technical.... too technical at times... Is it just me or is it because I selected "Canada" or is it just past my bedtime and I should try tomorrow?

      I assume this is different than the myGDRV forum?
      Thanks, Darren

      😕
      The main GD website is still a work in progress and not completely done. The MyGDRV is not the similar forum name, totally separate. If you can explain what you are trying to do we can pass that on to GD.

      Brian
      Brian & Michelle
      2018 Reflection 29RS
      2022 Chevy 3500HD

      Comment


      • #4
        Hi Darren,

        It is not just you . . . LOL! I am having the same problem. It may be our Canadian physical addresses or IP addresses. I have taken this up with the internet guys at Grand Design and will report back.

        Rob
        Cate & Rob
        (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
        2015 Reflection 303RLS
        2022 F350 Diesel CC SB SRW Lariat
        Bayham, Ontario, Canada

        Comment


        • #5
          Darren,

          Which forms were you trying to submit and the urls of the pages from where you were trying to submit the forms? Given the new requirements on privacy with GDPR and in California and the transition from 3rd party data to first-party data and the collection of information on forms, we are required to collect information from your visit. Any additional information you could provide will help us address the problem or provide insight into the experience.

          Tom Holt
          Senior Marketing Operations Manager
          Grand Design RV

          Comment


          • #6
            Thanks for noticing GDRV-Tom. I'm clicking on the Create Account link from MyGDRV (granddesignrv.com). I fill in the first form, SELECT CANADA and click on NEXT and nothing happens.​ Nothing is flagged as wrong or incompleted...

            I did some debugged, it looks like the problem is whatever is packaging up the zipcode variable for the react is getting a value of "NaN" because we have letters in our postal code.

            Canada ... we are little different.
            2022 GD Imagine 2670MK 2023 F-150 6 Lariat 3.5L Eco Blue Ox Sway Pro
            Darren & Kristy + Mojo Canada

            Comment


            • #7
              d-jeffrey

              Grand Design reports that they will implement a fix this week to allow Canadian postal codes to be accepted during MyGDRV sign-up. Thanks for your work to identify the cause of the problem.

              Rob
              Cate & Rob
              (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
              2015 Reflection 303RLS
              2022 F350 Diesel CC SB SRW Lariat
              Bayham, Ontario, Canada

              Comment


              • #8
                Cate&Rob & GDRV-Tom
                Hi Tom and Rob,
                Can you reach back and ask if it a "European Week" or a "Canadian Week"? In Canada, we only have 7 days in our week and it is still not working.

                Thanks,
                Darren
                Last edited by d-jeffrey; 05-25-2023, 09:23 PM. Reason: Changed TO
                2022 GD Imagine 2670MK 2023 F-150 6 Lariat 3.5L Eco Blue Ox Sway Pro
                Darren & Kristy + Mojo Canada

                Comment


                • #9
                  Hi Darren,

                  I have had further discussion with someone using the email “Web Support” who advises that fixing this is on their list of things to do . . . but apparently this is not a very high priority. This person suggested that Canadian owners can trick the system by entering a made up zip code of 5 numbers such as 11111. I have been reluctant to try this because this registers an unusable address with Grand Design.

                  Rob
                  Cate & Rob
                  (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                  2015 Reflection 303RLS
                  2022 F350 Diesel CC SB SRW Lariat
                  Bayham, Ontario, Canada

                  Comment


                  • #10
                    d-jeffrey Darren (and other Canadian owners)

                    As of today, Grand Design has sorted out the issue with Canadian postal codes on their MyGDRV website. You can now sign up with a Canadian address.

                    Rob
                    Cate & Rob
                    (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                    2015 Reflection 303RLS
                    2022 F350 Diesel CC SB SRW Lariat
                    Bayham, Ontario, Canada

                    Comment


                    • #11
                      That was exciting to be able to sign up. Excellent. Thanks Rob for tracking it. Cate&Rob
                      Now let's see what secrets I have been missing out on.
                      2022 GD Imagine 2670MK 2023 F-150 6 Lariat 3.5L Eco Blue Ox Sway Pro
                      Darren & Kristy + Mojo Canada

                      Comment


                      • #12
                        Okay, so got signed up and logged in.... GDRV needs some beta testing feedback with their web site. Looking up parts is way more than work that needed.

                        Now I'm trying to make a Service Request to have my TCL TV replaced. Cate&Rob​ have you noticed that Canadian customer are an afterthought. I click on the Request Service button after logging into the Owner Dashboard... and what does it do? It asked me who I am, what my VIN in and it a US/Canadian Selector that just does not slide.

                        Why do they prompt me for the information that is already in the Owner's Dashboard, where I click the 'Request Service' button from?

                        Darren
                        2022 GD Imagine 2670MK 2023 F-150 6 Lariat 3.5L Eco Blue Ox Sway Pro
                        Darren & Kristy + Mojo Canada

                        Comment


                        • #13
                          Hi Darren,

                          I will relay your findings . . .

                          Rob
                          Cate & Rob
                          (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                          2015 Reflection 303RLS
                          2022 F350 Diesel CC SB SRW Lariat
                          Bayham, Ontario, Canada

                          Comment

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