The sliding bedroom window of our 2019 295rl 5th wheel opens when traveling. Anyone experience this problem. Ive been in contact with Grand Design. Problem still exists. HELP !
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Originally posted by Kris View PostThe sliding bedroom window of our 2019 295rl 5th wheel opens when traveling. Anyone experience this problem. Ive been in contact with Grand Design. Problem still exists. HELP !
Who at Grand Design? Customer Service? Do you have a case number for reference?
What has been tried to fix the problem?
Sorry for all the questions...but the more information you can provide the more focused the response.
Welcome to the forum, BTW!
Howard
P.S. Thanks for putting your VIN in your profile--that will help.Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
2017 Ford F-350 DRW, '19 315RLTSPlus
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Thank you for the reply. I dont have the original case number. First contact was with a Robert Loomis, photos of the latch were sent to him April 8 2020. After a long time he responded that he would send a new window because this was something that had to be corrected at the window manufacturer. His fix was to ship a new window. Today June 12,2020 a new window arrived , the latch on that widow was sheared off. I imagine from shipping. I am at a loss, was hoping someone else had this problem and had a fix for this. Currently I travel with a strip of plywood wedged in the frame. Not what I should have to deal with since these units from Grand Design are not inexpensive.
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Originally posted by Kris View PostThank you for the reply. I dont have the original case number. First contact was with a Robert Loomis, photos of the latch were sent to him April 8 2020. After a long time he responded that he would send a new window because this was something that had to be corrected at the window manufacturer. His fix was to ship a new window. Today June 12,2020 a new window arrived , the latch on that widow was sheared off. I imagine from shipping. I am at a loss, was hoping someone else had this problem and had a fix for this. Currently I travel with a strip of plywood wedged in the frame. Not what I should have to deal with since these units from Grand Design are not inexpensive.
GDRV-Megan or GDRV-Emily -- can you assist, please?Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
2017 Ford F-350 DRW, '19 315RLTSPlus
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Originally posted by Kris View PostThank you for the reply. I dont have the original case number. First contact was with a Robert Loomis, photos of the latch were sent to him April 8 2020. After a long time he responded that he would send a new window because this was something that had to be corrected at the window manufacturer. His fix was to ship a new window. Today June 12,2020 a new window arrived , the latch on that widow was sheared off. I imagine from shipping. I am at a loss, was hoping someone else had this problem and had a fix for this. Currently I travel with a strip of plywood wedged in the frame. Not what I should have to deal with since these units from Grand Design are not inexpensive.
I apologize for the delay in getting with you! I have looked up your case in our records. It looks like Robert (aka Jay) was waiting on a reply from Lippert (the window manufacturer). As you are probably aware, our entire industry has been super busy with coming back from the Covid shutdowns. I know that Lippert had to furlough many of their employees and are still trying to play catch up between customer service and production. That would more than likely explain the delay in response between Jay and Lippert.
It does look like another window was ordered on 6/16 and shipped from Grand Design on that same day. It is due to deliver today. Please feel free to give Jay a call at 574-825-9679 if you need anything else! Have a great weekend!
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Originally posted by Don N View Post2021 Reflection 315RLTS
Did this issue get fixed for I have a similar problem with the large sliding window in our bedroom. Darn thing will not latch.Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
2017 Ford F-350 DRW, '19 315RLTSPlus
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2 Photos2021 Reflection 315RLTS Travel Trailer
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Don N
The window in your '21 appears to be different than the one in my '19? Interesting.
The latch on my window is vertical. The right side of the window slides left when opening.
Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
2017 Ford F-350 DRW, '19 315RLTSPlus
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Howard howson - it looks the same to me......just the orientation closeup of picture seems to make it different. The "slamming" of these windows and similar design windows has been a subject for years. We have always had to ensure when we close ours that we do it with a little pursuasion as well. Seems Rob Cate&Rob have posted on this a few times over the years.
Keeping the bottom of the window frame clean has helped ours slide more easily and thus latch w/o much challenge, It also stays shut during travel.
DanDan & Carol
2014 303RLS Reflection #185 (10/2013 build)
2012 Silverado LTZ Crew Duramax 2500HD - 2700/16K Pullrite Superglide
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Originally posted by Canyonlight View PostHoward howson - it looks the same to me......just the orientation closeup of picture seems to make it different. The "slamming" of these windows and similar design windows has been a subject for years. We have always had to ensure when we close ours that we do it with a little pursuasion as well. Seems Rob Cate&Rob have posted on this a few times over the years.
Keeping the bottom of the window frame clean has helped ours slide more easily and thus latch w/o much challenge, It also stays shut during travel.
Dan
What I don't understand in Don N 's picture is the apparent wall next to the latch. The latch on mine is between the windows (and also in the video I watched). I must be seeing crooked today...
Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
2017 Ford F-350 DRW, '19 315RLTSPlus
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Originally posted by howson View Post
Hmmm...looks different to me but you're right. I looked at a video online and it is the same except for that big 'ol "EXIT" sign.
What I don't understand in Don N 's picture is the apparent wall next to the latch. The latch on mine is between the windows (and also in the video I watched). I must be seeing crooked today...
DanDan & Carol
2014 303RLS Reflection #185 (10/2013 build)
2012 Silverado LTZ Crew Duramax 2500HD - 2700/16K Pullrite Superglide
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