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My wife and I bought a GD Imagine XLS 17MKE based on customer reviews on Quality and Customer Service. We bought in May 2020. We have been on 3 camping trips so far. Our first trip ended when the batteries died. After we got home we couldn't unhitch from the truck until we charged the batteries. The next Saturday we drove from Amarillo, TX to Lubbock, TX where we bought it for service. We found out the power inverter/converter was bad and wasn't charging the batteries. Pharr RV fixed it that day and we were able to drive it home.
The second trip ended when the Dometic 8 cu ft refrigerator stopped working. We lost about a days worth of food and had to drive into town and purchase a cooler to save the rest of what we could. The next Saturday we were back in Lubbock only to realize we had driven 2 hours 1 direction for the service guy to change a wire that had a diode in it because the wire wasn't hooked into the place it needed to be from the factory. We called GD Customer Service on this one but got no help.
The third trip ended when the water heater stopped working for no apparent reason. We had hot water on Friday night. But by Saturday afternoon it was luke warm at best and by Sunday it was just cold. At this point I was ready to take the TT back to the dealer, park it on the lot and just let them have it. 3 crappy trips because of crappy problems with QUALITY. But once again, the dealer, Pharr RV of Lubbock, came through and sent a service guy to my house in Amarillo. There was nothing wrong with the water heater. However, in the control panel in the trailer, the guy took off the face of the control panel and found where two wires that were supposed to be clipped into place with plastic clips, were not. They were not clipped into place from the factory. He also found another loose wire, as well. We called GD Customer Service on this one as well and were told about the wonderful warranty they have in place. I don't want your **** warranty, I want a travel trailer that doesn't fail every single time I take it out!!
We love our 17MKE. We love everything about it, except how it was put together. The customer service of our dealer is amazing and those guys have been great considering our 100% failure to have a successful camping trip. 3 trips. 3 failures. 100% dissatisfaction! Just like the customer reviews we read before purchasing, we write customer reviews, also! We are headed out for our 4th trip which we are taking this year instead of spending a week in Jamaica like we have every year.for our anniversary. Maybe the 4th time will be a charm....
The second trip ended when the Dometic 8 cu ft refrigerator stopped working. We lost about a days worth of food and had to drive into town and purchase a cooler to save the rest of what we could. The next Saturday we were back in Lubbock only to realize we had driven 2 hours 1 direction for the service guy to change a wire that had a diode in it because the wire wasn't hooked into the place it needed to be from the factory. We called GD Customer Service on this one but got no help.
The third trip ended when the water heater stopped working for no apparent reason. We had hot water on Friday night. But by Saturday afternoon it was luke warm at best and by Sunday it was just cold. At this point I was ready to take the TT back to the dealer, park it on the lot and just let them have it. 3 crappy trips because of crappy problems with QUALITY. But once again, the dealer, Pharr RV of Lubbock, came through and sent a service guy to my house in Amarillo. There was nothing wrong with the water heater. However, in the control panel in the trailer, the guy took off the face of the control panel and found where two wires that were supposed to be clipped into place with plastic clips, were not. They were not clipped into place from the factory. He also found another loose wire, as well. We called GD Customer Service on this one as well and were told about the wonderful warranty they have in place. I don't want your **** warranty, I want a travel trailer that doesn't fail every single time I take it out!!
We love our 17MKE. We love everything about it, except how it was put together. The customer service of our dealer is amazing and those guys have been great considering our 100% failure to have a successful camping trip. 3 trips. 3 failures. 100% dissatisfaction! Just like the customer reviews we read before purchasing, we write customer reviews, also! We are headed out for our 4th trip which we are taking this year instead of spending a week in Jamaica like we have every year.for our anniversary. Maybe the 4th time will be a charm....
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