Well, it took 3 months but we finally have our first major issue on our new trailer.
We found our Norcold 1210T refrigerator OFF, all lights on power panel off, not cooling around 1pm today.
Hoping someone has experienced this and can offer guidance.
Problem: No power to refrigerator control panel, unit not on.
Troubleshooting steps taken:
1. Check AC Breaker Panel & 15amp breaker not tripped
2. Check 12vdc Fuse panel & 15amp fuse not blown: verified w multi-meter & even swapped fuse with stereo...worked fine.
3. Check battery voltage: 13.12 volts at battery w/shore power on & converter on / 12.78vdc with converter OFF
4. Check battery voltage at back of refrigerator at circuit board: 13.11vdc converter on & 12.76vdc converter off so no voltage drop
5. Disconnected 12v wires at circuit board & measured 13.11 & 12.76 at wire female spade connectors
6. Disconnected 120vac power by unplugging at wall socket at rear of fridge
7. Removed board cover & found 5amp 12vdc fuse located on the circuit board blown
8. Replaced 5amp 12vdc fuse
9. Applied 12vdc power & within 5seconds propane system ignited, fridge power panel illuminated & fridge started cooling
10. Plugged 120vac fridge plug back into outlet and less than 5mins fridge shuts off and fridge panel is blank
Called Norcold Customer Service; they were absolutely useless and would not provide any technical assistance due to "legal liability" with troubleshooting wiring and said only a qualified technician can speak to their technical staff.
She told me to go online & search for authorized repair technicians...that was worth the 26minute hold time.
She also told me that if I remove the board or change the fuse that I "Could VOID my warranty"...100% Ridiculous service.
Called 7 Norcold Service Providers within 30miles of New Smyrna Beach FL and all are booked for 2-3 weeks...Not good!
One Technician was driving & he was super helpful & asked me to check the following:
Unplug 120vac at outlet
Remove board cover & found 5amp 12vdc fuse blown again
Replaced 5amp fuse
Inspect all wires leading to circuit board & no signs of issues
Inspect 12vdc power & ground wires & crimp connections & no signs of issues
Inspect circuit board 12vdc spade terminals & no signs of issues
Removed 5amp fuse & check power across fuse spade terminals, 12.8vdc (converter still off)
Re-apply 12vdc power & propane fires, lights on fridge illuminate & fridge starts to cool
20minutes later...fuse blows, fridge OFF (AC power was still completely disconnected from fridge)
Unfortunately he is 45miles away & booked for 4 weeks so he can't help us any further but he did email me the 1210T Service Manual, which is great but I can't risk voiding the warranty.
Every place I call says 2-3weeks before they can come out to troubleshoot. Plan to call a couple dealers tomorrow, but it will likely be longer wait with them, as we are 300+ miles away from dealer we purchased from 3 months ago.
Obviously we don't want to VOID our warranty but wondering if anyone has experienced this or similar issue and can offer guidance.
Or, are there any other methods to get a qualified tech out here? Should I call GD Cust. Service?
Unlucky for us, as we are actively camping and are about to lose a full fridge of food & most of our freezer items...our fairly small cooler is maxed out with food items & ice already!
Rest assured I'll be making space in the cooler by consuming several cold beers tonight!
Any help is greatly appreciated.
Thanks,
Matt
We found our Norcold 1210T refrigerator OFF, all lights on power panel off, not cooling around 1pm today.
Hoping someone has experienced this and can offer guidance.
Problem: No power to refrigerator control panel, unit not on.
Troubleshooting steps taken:
1. Check AC Breaker Panel & 15amp breaker not tripped
2. Check 12vdc Fuse panel & 15amp fuse not blown: verified w multi-meter & even swapped fuse with stereo...worked fine.
3. Check battery voltage: 13.12 volts at battery w/shore power on & converter on / 12.78vdc with converter OFF
4. Check battery voltage at back of refrigerator at circuit board: 13.11vdc converter on & 12.76vdc converter off so no voltage drop
5. Disconnected 12v wires at circuit board & measured 13.11 & 12.76 at wire female spade connectors
6. Disconnected 120vac power by unplugging at wall socket at rear of fridge
7. Removed board cover & found 5amp 12vdc fuse located on the circuit board blown
8. Replaced 5amp 12vdc fuse
9. Applied 12vdc power & within 5seconds propane system ignited, fridge power panel illuminated & fridge started cooling
10. Plugged 120vac fridge plug back into outlet and less than 5mins fridge shuts off and fridge panel is blank
Called Norcold Customer Service; they were absolutely useless and would not provide any technical assistance due to "legal liability" with troubleshooting wiring and said only a qualified technician can speak to their technical staff.
She told me to go online & search for authorized repair technicians...that was worth the 26minute hold time.
She also told me that if I remove the board or change the fuse that I "Could VOID my warranty"...100% Ridiculous service.
Called 7 Norcold Service Providers within 30miles of New Smyrna Beach FL and all are booked for 2-3 weeks...Not good!
One Technician was driving & he was super helpful & asked me to check the following:
Unplug 120vac at outlet
Remove board cover & found 5amp 12vdc fuse blown again
Replaced 5amp fuse
Inspect all wires leading to circuit board & no signs of issues
Inspect 12vdc power & ground wires & crimp connections & no signs of issues
Inspect circuit board 12vdc spade terminals & no signs of issues
Removed 5amp fuse & check power across fuse spade terminals, 12.8vdc (converter still off)
Re-apply 12vdc power & propane fires, lights on fridge illuminate & fridge starts to cool
20minutes later...fuse blows, fridge OFF (AC power was still completely disconnected from fridge)
Unfortunately he is 45miles away & booked for 4 weeks so he can't help us any further but he did email me the 1210T Service Manual, which is great but I can't risk voiding the warranty.
Every place I call says 2-3weeks before they can come out to troubleshoot. Plan to call a couple dealers tomorrow, but it will likely be longer wait with them, as we are 300+ miles away from dealer we purchased from 3 months ago.
Obviously we don't want to VOID our warranty but wondering if anyone has experienced this or similar issue and can offer guidance.
Or, are there any other methods to get a qualified tech out here? Should I call GD Cust. Service?
Unlucky for us, as we are actively camping and are about to lose a full fridge of food & most of our freezer items...our fairly small cooler is maxed out with food items & ice already!
Rest assured I'll be making space in the cooler by consuming several cold beers tonight!
Any help is greatly appreciated.
Thanks,
Matt
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