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  • Furrion electric fireplace 40"

    Had some smoke and really startled us this morning. I shut off circuit breaker and took out fireplace. Thought I might find melted wires or something...so glad that wasn't the case. Don't know if it could have been dust?

    What if anything have you swapped out for the Furion? It is a 2018.
    Thanks.
    Last edited by Jims94vmx; 10-19-2021, 07:19 AM. Reason: fixed the year
    2018 337RLS
    720w solar, 100/50 scc 1500w psw 2 battleborn
    disc brakes, ems

  • #2
    Click image for larger version

Name:	Fireplace curcuit panel melted.jpg
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ID:	68369
    2018 337RLS
    720w solar, 100/50 scc 1500w psw 2 battleborn
    disc brakes, ems

    Comment


    • #3
      Circuit board melted!
      2018 337RLS
      720w solar, 100/50 scc 1500w psw 2 battleborn
      disc brakes, ems

      Comment


      • #4
        WOW! That is not very good to wake up to in the morning. I certainly will be checking mine out to see if there are any early signs.

        Brian
        Brian & Michelle
        2018 Reflection 29RS
        2022 Chevy 3500HD

        Comment


        • #5
          We put it on around 7am. Did not run it overnight. Will definitely never do it when away from rig. Got so hot the circuit board was crispy.

          If checking, make sure no wires are not touching. Mine were basically welded together. I cut wires and took out the board. Smelled bad.

          Thankfully no one or thing was hurt.
          Last edited by Jims94vmx; 10-19-2021, 12:47 PM. Reason: added wording
          2018 337RLS
          720w solar, 100/50 scc 1500w psw 2 battleborn
          disc brakes, ems

          Comment


          • #6
            Jims94vmx I would contact Grand Design, and let them know about it. For no other reason than they can keep track of issues like this. There is always the chance that it's a one off failure, it happens.

            But sometimes, it can lead to an industry wide recall. The LP regulator recall that is an industry wide problem? Grand Design is the one to discover it:
            https://static.nhtsa.gov/odi/rcl/202...1V393-3677.PDF

            "Grand Design began receiving reports of thermal events at LP gas appliances beginning in September 2020. Investigations revealed a potential defect in the WinnTec LP regulator. Independent 3rd party lab testing eventually confirmed that the regulator was failing, resulting in high pressure LP gas being pushed to the appliances, creating the potential for a thermal event or fire."
            Mike
            2017 Imagine 2800BH pushing a 2019 Ford F150 Platinum

            Formerly: 2002 Rockwood Popup
            Location: Massachusetts

            Comment


            • #7
              Doesn't Grand Design monitor this forum? I can bubble it up. Recommendation on who?
              2018 337RLS
              720w solar, 100/50 scc 1500w psw 2 battleborn
              disc brakes, ems

              Comment


              • #8
                Jims94vmx , They can be summoned. But I've only seen the arcane ritual performed by a moderator.

                We however can Summon a Mod. TucsonJim .

                But I think the advice we'd get from the GD representative is to call the Customer Service line.
                Mike
                2017 Imagine 2800BH pushing a 2019 Ford F150 Platinum

                Formerly: 2002 Rockwood Popup
                Location: Massachusetts

                Comment


                • #9
                  We can also tag Brian since he's on this thread already Country Campers
                  Mike
                  2017 Imagine 2800BH pushing a 2019 Ford F150 Platinum

                  Formerly: 2002 Rockwood Popup
                  Location: Massachusetts

                  Comment


                  • #10
                    Jims94vmx
                    We can tag the Grand Design reps that interact with this forum, but as Mike suggests, they are most likely to direct you to Grand Design Customer Service . . . and if I were to guess at the next step, customer service will direct you to Furrion. Start with a call to the Customer Service contact number on the right side of the home page of this forum . . . and let us know what happens.

                    Rob
                    Last edited by Cate&Rob; 10-21-2021, 02:21 PM.
                    Cate & Rob
                    (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                    2015 Reflection 303RLS
                    2022 F350 Diesel CC SB SRW Lariat
                    Bayham, Ontario, Canada

                    Comment


                    • #11
                      I have contacted both. Furrion wanted pics. Will let you know how this turns out. I just sent Grand Design customer service an email and pics this morning. If the fireplace just failed to work, that would be one thing, but to almost start a fire.....would love to know what could have caused that. Thanks everybody
                      2018 337RLS
                      720w solar, 100/50 scc 1500w psw 2 battleborn
                      disc brakes, ems

                      Comment


                      • #12
                        Just heard back from Furrion. Out of warranty. I said I know but am worried about the possible fire, not that it just stopped working. The offered a 10% discount, no explanation on what or why. I would think they should be concerned. Oh, and the fireplace is out of stock. Surprise.
                        2018 337RLS
                        720w solar, 100/50 scc 1500w psw 2 battleborn
                        disc brakes, ems

                        Comment


                        • #13
                          Jims94vmx

                          Not unexpected . . . but still disappointing. I would have hit “Like” . . . but, we need a “Don’t like their answer” button.
                          It will be interesting to learn whether you get a different response from Grand Design.

                          Rob
                          Cate & Rob
                          (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                          2015 Reflection 303RLS
                          2022 F350 Diesel CC SB SRW Lariat
                          Bayham, Ontario, Canada

                          Comment


                          • #14
                            GDRV-Emily , GDRV-Mariah

                            I know customer service has been notified. But due to the possible safety concern of this post, can this please be escalated up your management chain?

                            Thanks,

                            Jim
                            Jim and Ginnie
                            2024 Solitude 310GK
                            GDRV Technical Forum Moderator
                            GDRV Rally Support Coordinator

                            Comment


                            • #15
                              Originally posted by TucsonJim View Post
                              GDRV-Emily , GDRV-Mariah

                              I know customer service has been notified. But due to the possible safety concern of this post, can this please be escalated up your management chain?

                              Thanks,

                              Jim
                              Thanks Jim. I pulled the crispy board and threw out (smelled bad). Put the fireplace back in unplugged just so I don't have a hole.

                              Still baffled at the Furrion response. Will keep you all posted.

                              Jim
                              2018 337RLS
                              720w solar, 100/50 scc 1500w psw 2 battleborn
                              disc brakes, ems

                              Comment

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