Originally posted by Jims94vmx
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Furrion electric fireplace 40"
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Mike
2017 Imagine 2800BH pushing a 2019 Ford F150 Platinum
Formerly: 2002 Rockwood Popup
Location: Massachusetts
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Jims94vmx I'm a bit baffled at the wire routing. Why would someone route the wires across the terminals like that? Can you tell if the i think black wire was shorted through on the terminals? If so, that could be and indication of either heat or wear on the insulation.Joseph
Tow Vehicle: 2024 GMC K3500 Denali Ultimate Diesel
Coach: 303RLS Delivered March 5, 2021
South of Houston Texas
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Jims94vmx sorry for the frustration you are enduring for this. With the fact that the board was disposed of, there is not much more we can do other than to document it under your VIN, and then have customer service review it. I show where you have a case # opened up with customer service. They received it Friday 10/22 just before closing.... and we ended up closing early that day due to water main break and having no running water. Your case # is 125964
I will bump the rep and also make note of the disposed board and the furrion reply. If you do not hear from anyone by end of day today, please reply to this thread and tag me, GDRV-Mariah or TucsonJim
Thanks!
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Originally posted by GDRV-Emily View PostJims94vmx sorry for the frustration you are enduring for this. With the fact that the board was disposed of, there is not much more we can do other than to document it under your VIN, and then have customer service review it. I show where you have a case # opened up with customer service. They received it Friday 10/22 just before closing.... and we ended up closing early that day due to water main break and having no running water. Your case # is 125964
I will bump the rep and also make note of the disposed board and the furrion reply. If you do not hear from anyone by end of day today, please reply to this thread and tag me, GDRV-Mariah or TucsonJim
Thanks!2018 337RLS
720w solar, 100/50 scc 1500w psw 2 battleborn
disc brakes, ems
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Originally posted by GDRV-Emily View PostJims94vmx sorry for the frustration you are enduring for this. With the fact that the board was disposed of, there is not much more we can do other than to document it under your VIN, and then have customer service review it. I show where you have a case # opened up with customer service. They received it Friday 10/22 just before closing.... and we ended up closing early that day due to water main break and having no running water. Your case # is 125964
I will bump the rep and also make note of the disposed board and the furrion reply. If you do not hear from anyone by end of day today, please reply to this thread and tag me, GDRV-Mariah or TucsonJim
Thanks!
2018 337RLS
720w solar, 100/50 scc 1500w psw 2 battleborn
disc brakes, ems
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Originally posted by Jims94vmx View PostHad some smoke and really startled us this morning. I shut off circuit breaker and took out fireplace. Thought I might find melted wires or something...so glad that wasn't the case. Don't know if it could have been dust?
What if anything have you swapped out for the Furion? It is a 2018.
Thanks.Dave and Sue
2020 GD 2250RK
2019 F-150 XLT, 5.0, 4WD, SB
Curt 17500 WDH, 3.55
GY Endurance, Dexter EZ Flex
SCPO(SW) USN, (Ret), HP: Tampa Bay ⚓️🇺🇸
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Originally posted by GDRV-Emily View PostJims94vmx sorry for the frustration you are enduring for this. With the fact that the board was disposed of, there is not much more we can do other than to document it under your VIN, and then have customer service review it. I show where you have a case # opened up with customer service. They received it Friday 10/22 just before closing.... and we ended up closing early that day due to water main break and having no running water. Your case # is 125964
I will bump the rep and also make note of the disposed board and the furrion reply. If you do not hear from anyone by end of day today, please reply to this thread and tag me, GDRV-Mariah or TucsonJim
Thanks!
I heard back yesterday afternoon . The gist was what did Furrion say, and parts are hard to get. But this response takes the cake.
"If you would like, you can contact our parts department here and they can help maybe figure out a fireplace that will fit and you can order directly from us. I cannot offer any kind of a discount due to the time frame of the warranty and it being Furrion’s product.
You can call or email our parts department at: 574-825-9679 and ask for parts or email: parts@granddesignrv.com
Thanks."
So my fireplace literally burned up and no help. Again it is out of warranty I understand. It did not just stop working, it burnt up.
Any other resources to bubble this up to for SAFETY. Many manufacturers use this fireplace. Thoughts?
Thanks for listening.
Jim
2018 337RLS
720w solar, 100/50 scc 1500w psw 2 battleborn
disc brakes, ems
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Not an expert as to how recalls / safety reporting works, but shouldn’t Furrion be reporting this to the CPSC? Not sure how a consumer can report something like this to the CPSC. We only hear about one incident because of this forum, but there could be others that do not belong to forums, or have a different RV brand.Elke and Heinz
2018 Chevy 3500 SRW Duramax SB
2021 Reflection 337RLS
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Nothing to offer on the safety hazard/recall effort. Just wanted to note that we replaced our fireplace with a small space heater with the same power requirements as the fireplace, and converted the remaining space to storage.John
2018 Momentum 395M
2018 Ram 3500 Dually
Every day is a Saturday, but with no lawn to mow.
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We like the look of the fireplace. looking at Dimplex models maybe......just started our search. Bottom line is don't run it unattended.
I had a guy on another forum mention the solder. He fixes circuit boards. He thinks it is possible the lead free solder cracks easier and can arc.. At least someone offered a possible reason.
Definitely will not replace with another Furrion. Customer service and lack of caring about a safety issue....2018 337RLS
720w solar, 100/50 scc 1500w psw 2 battleborn
disc brakes, ems
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Put in a 42" unit in today. More modern look. Throws more heat. Must be stronger fan? Or my imagination! Lol
https://www.amazon.com/dp/B08D8KNV7R/ref=cm_sw_r_cp_apa_glt_fabc_E9ZV3XAWTFR4R5D7X34P?_ encoding=UTF8&psc=1
2018 337RLS
720w solar, 100/50 scc 1500w psw 2 battleborn
disc brakes, ems
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A quick note. It does not have a thermostat. Has 750w and 1500w and timer, dimmer, and led colors for flames and bed. My tower heater has the thermostat so I can live with that.
2018 337RLS
720w solar, 100/50 scc 1500w psw 2 battleborn
disc brakes, ems
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