Lenny, Hang in there! I felt exactly the same way with our first RV. The first week of ownership I found an improperly secured accent light on the nose and called the service department and let them know I was coming. I didn't ask, I told. Since it was a potential water intrusion problem and heavy storms predicted, I wanted them to fix it. I never went back for anything after that. Our experience with our Solitude dealer has been marginally better, but still nothing to write home about, but they were not happy when I told them that it would not be staying overnight for anything. On other stuff, Grand Design customer service has been great and getting me the parts I needed and thrilled that I was willing to do most of my stuff myself (gray tank valve replacement). I let (notice that word) the service replace the defective stove and do a few other things, and I had a flooring guy come get trash out from under the kitchen floor. The only way that your warranty work will be done in any type of a timely manner is emails (written records) between you and the service manager CC'd to who ever is watching your stuff at the mothership. At 1 1/2 years in, I have one last thing to look at, and the same type part failed under warranty, so hopefully they will be nice. This service problem is an epidemic among the RV industry with no real solution in sight, but Grand Design does have the best work around going with the ability for owners to use any facility or mobile tech other than CW. My other solution is Regional service centers operated by the mothership.
It will all get worked out.
It will all get worked out.
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