Progressive Industries Customer Service A+++++

[Yoda]

Background - I got a Progressive Industries EMS PT30X for my new Reflection 220RK. I tried to use it about 6 to 8 times since getting it and constantly got error codes. Every time the pedestal checked out with a neighbors help using another unit or park manager with their interments, so we figured I had a bad unit. I had put it away and was going to send it back last summer. However I forgot. This weekend while buttoning up the trailer for winter I ran across it. So on Sunday the 8th I sent in a warranty claim form with pictures and proof of purchase.

I never got an acknowledgement. So I figured it might take a while with the holidays.

Instead UPS delivered a new unit to me today the 13th. It shipped on the 10th.

Talk about fast turn around - all I can say is thanks Progressive Industries https://www.progressiveindustries.net/

Happy Holidays folks

[Second Chance]

I had the same experience with PI recently with a hardwired 50 amp unit. Great folks.

Rob

[steve&renee]

I had the same experience with PI recently with a hardwired 50 amp unit. Great folks.

Rob

I've been hearing about great warranty experience from PI on this forum and the other one for a couple of years now, but I'm growing skeptical about the product's reliability.
Not an insignificant number of post-installation failures reported. I sure would hate to be on a trip and have to wrestle with all it would take to bypass my hardwired unit if it failed.

Has anyone considered adding a manual, switched, bypass circuit around the hardwired unit? My understanding is the OEM bypass doesn't work if the device has failed.

-Steve

[Country Campers]

I've been hearing about great warranty experience from PI on this forum and the other one for a couple of years now, but I'm growing skeptical about the product's reliability.
Not an insignificant number of post-installation failures reported. I sure would hate to be on a trip and have to wrestle with all it would take to bypass my hardwired unit if it failed.

Has anyone considered adding a manual, switched, bypass circuit around the hardwired unit? My understanding is the OEM bypass doesn't work if the device has failed.

-Steve

Steve

Have you heard that the PI hardwired system does not work when the bypass button is pushed?

This would be concerning to me as well. I have the hardwired unit in our trailer.

Brian

[steve&renee]

Steve

Have you heard that the PI hardwired system does not work when the bypass button is pushed?

This would be concerning to me as well. I have the hardwired unit in our trailer.

Brian

Hopefully others will weigh in because I don't have any specific references to cite, but I'm sure I've heard reports of being dead in the water until the unit was electrically bypassed. That's was the reason for my question?

-Steve

[Cate&Rob]

There are reasons for and against the hardwired surge protector vs the plug in one at the post. This would seem to be a vote in favour of the one at the post that you can use or not use if it fails. Until recently, all surge protectors monitored the "upstream" power supply. This was the primary reason for getting the hardwired unit as close to the RV panel as possible so that it could "see" the connections through the shore power cord. The most recent units from Surge Guard (main competitor to Progressive Industries) monitor both upstream (park power) and downstream (shore power cord and trailer wiring) for correct connections. This could swing the "preferred configuration" back in favour of the post mounted Surge Guard.

See this thread and the recommendation from Curtis OffToHavasu . . . https://gdrvowners.com/forum/operati...ranscend-31rlk

Rob

[howson]

I've been hearing about great warranty experience from PI on this forum and the other one for a couple of years now, but I'm growing skeptical about the product's reliability.
Not an insignificant number of post-installation failures reported. I sure would hate to be on a trip and have to wrestle with all it would take to bypass my hardwired unit if it failed.

Has anyone considered adding a manual, switched, bypass circuit around the hardwired unit? My understanding is the OEM bypass doesn't work if the device has failed.

-Steve

No, I haven't considered putting in a manual bypass. Wouldn't be hard to do, though. Anecdotal "evidence" is difficult to quantify. The switch TucsonJim installed for his inverter--I wonder if that would work?

Regardless, I suspect the majority of failures are due to the unit sacrificing itself (lightning nearby, etc) vs a reliability issue. But that's just conjecture, too.

[Second Chance]

I've been hearing about great warranty experience from PI on this forum and the other one for a couple of years now, but I'm growing skeptical about the product's reliability.
Not an insignificant number of post-installation failures reported. I sure would hate to be on a trip and have to wrestle with all it would take to bypass my hardwired unit if it failed.

Has anyone considered adding a manual, switched, bypass circuit around the hardwired unit? My understanding is the OEM bypass doesn't work if the device has failed.

-Steve

I may have been the source of some of the confusion on that topic when I reported that using the bypass didn't pass power through to the coach. I was wrong. A licensed electrician was eventually called out to check out the park power pedestal. Long story short, even he could not prove that the 50 amp breaker was faulty (apparently it was intermittent and only partial in its failure). However, replacing the 50 amp breaker at the park pedestal fixed all the issues and the EMS started functioning normally. The problem wasn't with the EMS or the bypass function after all - it was merely doing its job.

Rob