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2021 265BH propane heater & thermostat problems

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  • #31
    All, I have spent countless hours researching this and have learned a lot about the Furrion system in the process. The simple answer is, in the current configuration that GD has opted to use, the furnace will run almost indefinitely when not on shore power because the room sensor is located inside the AC plenum. It looks like a pretty big oversight from GD when approving this setup given many of the Imagine/Transcend owners boondocks almost as much or more than they camp with shore power available.

    I have put together some options on how to circumvent this issue on another thread post #33: https://gdrvowners.com/forum/operati...eat-vent/page3

    However, I would prefer that GD does the right thing and acknowledges this huge oversight and provides a solution that will be covered under warranty.
    Jeff and Debbie
    2021 Imagine 2250RK
    2015 Ram 2500 6.7 CTD Crew Cab Short Bed Factory Air-Ride Auto Level
    USMC Veteran

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    • #32
      Originally posted by Heavysledz View Post
      All, I have spent countless hours researching this and have learned a lot about the Furrion system in the process. The simple answer is, in the current configuration that GD has opted to use, the furnace will run almost indefinitely when not on shore power because the room sensor is located inside the AC plenum. It looks like a pretty big oversight from GD when approving this setup given many of the Imagine/Transcend owners boondocks almost as much or more than they camp with shore power available.

      I have put together some options on how to circumvent this issue on another thread post #33: https://gdrvowners.com/forum/operati...eat-vent/page3

      However, I would prefer that GD does the right thing and acknowledges this huge oversight and provides a solution that will be covered under warranty.
      GD is aware of this , the Moderators have been in contact with them to try and reach a solution with current and new owners. Thanks for your input , we are trying.

      Brian
      Brian & Michelle
      2018 Reflection 29RS Oct.2017 build date, EMS-HW50C , Lippert Remote
      2015 Chevy 3500HD CC LB Duramax , Reese Elite 18K

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      • #33
        Checking in in hope of getting on the GD contact list when they get this resolved. I already contacted them after our first night in the trailer with the furnace going nuts trying to run with the fan on L instead of A. 2021 2600RB, Furrion AC.
        Last edited by dbphillips; 04-02-2021, 08:56 AM.

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        • #34
          Originally posted by dbphillips View Post
          Checking in in hope of getting on the GD contact list when they get this resolved. I already contracted them after our first night in the trailer with the furnace going nuts trying to run with the fan on L instead of A. 2021 2600RB, Furrion AC.
          Do you get a issue number (or whatever they call them) assigned by Grand Design Customer Service for your unit when you called? If not, call back again and get that number and also ask for an update--I know (as Brian stated) that they are working on the issue.

          Howard

          P.S. Please check out the Welcome Letter to New Members at https://gdrvowners.com/forum/main-fo...to-new-members
          Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

          Howard, 2017 Ford F-350 DRW, '19 315RLTSPlus

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          • #35
            Originally posted by dbphillips View Post
            Checking in in hope of getting on the GD contact list when they get this resolved. I already contracted them after our first night in the trailer with the furnace going nuts trying to run with the fan on L instead of A. 2021 2600RB, Furrion AC.
            Yes, they are currently working on this issue. I would do what Howard recommended and give customer support a call if you have this issue. Thank you!

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            • #36
              I purchased a 2400BH in September and it has the Furion AC system. After one weekend in the mountains I realized the issue with the Furion system and then found this thread (really helpful). I did what GDRV-Brittany suggested in this thread and I opened a case with Grand Design regarding the temperature probe and the heater. They told me to take it to the dealer, which is where the trailer is now. The dealer told me two things. 1. That there is a probe relocation kit made by Furion and which Furion will provide, but that I had to pay for the install as it wasn't covered under my warranty and 2. That installing the probe relocation kit will void the warranty on the AC.

              That didn't sound right to me and I called Grand Design and spoke with a very helpful customer service agent. The bottom line is that Grand Design was great, they're sending me the probe relocation kit, and I'll still have a warranty. Sounds like I'll have to take my rig to a different dealer in the future.
              Last edited by adamcbaca; 11-18-2021, 04:58 PM.

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