As a proactive measure, I ordered the Dino board (around $115, including tax). Amazon said that it would arrive on July 7, which is one day after we are leaving for a one-week trip. Hoping that the board from Dometic would arrive prior to our departure, I figured that I could have the Dino as a backup. I also sent them an email message, through their website, explaining the situation.
I received a return email, less than 24 hours later, stating, “Tom, This is going to be a long diagnosis. You're better off calling us during our business hours at (541) 994-4344.” Good deal. I called the number from the email response and, guess what? No auto “if this, then hit 1, if that, hit 2... A fellow named Joe answered on the second ring. When is that last time you called for customer service and immediately spoke with a human on the other end of the line?
Joe asked a couple of questions, including what had I done so far, and I told him. He had me get out my meter and give him several voltage measurements from the pins on the side of the board. After checking out a couple of other things, he explained that the board was bad and would need to be replaced. I let him know that I had two on the way, one from Dometic and one from his company. He walked me though exactly how to replace the bad one and asked that I call him back if I have any questions or problems with the swap.
Follow-up: The board has now arrived from Dino and I’ve installed it. Hot water on the first try, and it also works on propane now.
Kudos to DinoBoards for outstanding customer service.
I received a return email, less than 24 hours later, stating, “Tom, This is going to be a long diagnosis. You're better off calling us during our business hours at (541) 994-4344.” Good deal. I called the number from the email response and, guess what? No auto “if this, then hit 1, if that, hit 2... A fellow named Joe answered on the second ring. When is that last time you called for customer service and immediately spoke with a human on the other end of the line?
Joe asked a couple of questions, including what had I done so far, and I told him. He had me get out my meter and give him several voltage measurements from the pins on the side of the board. After checking out a couple of other things, he explained that the board was bad and would need to be replaced. I let him know that I had two on the way, one from Dometic and one from his company. He walked me though exactly how to replace the bad one and asked that I call him back if I have any questions or problems with the swap.
Follow-up: The board has now arrived from Dino and I’ve installed it. Hot water on the first try, and it also works on propane now.
Kudos to DinoBoards for outstanding customer service.
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