Well, I just had the occasion to have a similar problem with the same slide in our same model unit. At approx mile marker 3800 of a 5100 mile trip, a loud bang was heard while retracting this same slide out as it made contact with the wall in order to travel. This was in Grand Island, Nebraska. Our next stop, in Ogallala, we went to extend the slide only to find that the rear (stove) end of the slide was extending, but not the front (pantry) side. Push the button for in, and then try again--same result. Lots of head scratching, and nothing obvious wrong. Except the slide blocks the frig, as mentioned above. Two separate calls to Lippert cust service got bad (wrong) advice both times. FWIW, you can not do anything to manually extend these slides unless you disengage both motors, located at the top of each end of the slide in the trailer wall. But following the bad advice, we unplugged the controller under the slide in the rear basement, waited 45 minutes for the "electronic brake to disengage" as we were told, then put a significant amount of weight against the inside of the slide in an effort to extend. I swear I saw daylight where the wall meets the floor, which was alarming. Isn't the wall attached at the floor of the trailer? One of us was thin enough (not me) to at least get through the gap between the slide and the bar top, and get to the cold beer inside the good side of the frig (at least that calamity was avoided). The next morning, I got a hold of GD customer service, a very; competent rep named Michelle. I explained our predicament, and that we were travelling to Golden, CO. The local dealer there advised that they could look at the problem in October. Michelle was able to give me the phone number of a shop they had used before (GD), and assigned a case number. As luck would have it, they said if we could get to them they would look at it to see if they could help. It turns out that the bang was the motor disengaging from the drive rod. The only thing holding the slide motor in is one screw installed from the outside through the seal flange. It keeps the motor from rotating, and from lifting out of contact with the drive rod, which connects to the bottom corner of the slide. The tech, who stated he had been a master certified tech for over 25 years, was at least able to show us how the system worked. He said that the retaining screw was loose--tightened it and checked for operation--and sent us on our way. Direct bill to GD.
25 miles later, arriving in camp, push the button, and only one side of the slide moved. Back to square one. Except that now we knew how the system worked. Darren held the motor down with hand pressure, while I operated the switch. This worked OK. We figured if we could finish the trip in this fashion, that would work. But the next night at the next stop in Grand Junction, we came across a mobile tech in the RV park, and flagged him down. He agreed to come and take a look the next morning. It turns out that the original motor was damaged, likely from GD installing the retaining screw too low as to not engage the motor correctly. He had a new motor on his truck, installed it and relocated the screw to the correct location. Problem fixed. He showed us the main components of the system. It seems all of the weight rests on the lower corners on little (plastic?) rollers not much bigger than the button on your shirt. He said there are no floor rollers as in the diagram Howson provided. I wonder if one of yours, Livin' the Dream , might have shattered? Sure doesn't look substantial enought to support all that weight. It might also be worth asking GD customer service if they have any "outside" service providers in your area. I wish you luck with this, I know how frustrated we were.
Dave
25 miles later, arriving in camp, push the button, and only one side of the slide moved. Back to square one. Except that now we knew how the system worked. Darren held the motor down with hand pressure, while I operated the switch. This worked OK. We figured if we could finish the trip in this fashion, that would work. But the next night at the next stop in Grand Junction, we came across a mobile tech in the RV park, and flagged him down. He agreed to come and take a look the next morning. It turns out that the original motor was damaged, likely from GD installing the retaining screw too low as to not engage the motor correctly. He had a new motor on his truck, installed it and relocated the screw to the correct location. Problem fixed. He showed us the main components of the system. It seems all of the weight rests on the lower corners on little (plastic?) rollers not much bigger than the button on your shirt. He said there are no floor rollers as in the diagram Howson provided. I wonder if one of yours, Livin' the Dream , might have shattered? Sure doesn't look substantial enought to support all that weight. It might also be worth asking GD customer service if they have any "outside" service providers in your area. I wish you luck with this, I know how frustrated we were.
Dave
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