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TSD Logistics Fuel Card Cash Advance -- WARNING!!!

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  • TSD Logistics Fuel Card Cash Advance -- WARNING!!!

    Used the card two times on my recent trip. Yesterday someone managed to take an $80 cash advance without my knowledge. This was at the Loves at exit 70 on I-10 in Florida.

    The manager at Love's is investigating, as the receipt he has shows I came inside for the fuel transaction. I did not! Used the card at the pump exclusively and selected "NO" on the pump when asked if I wanted a cash advance.

    Only other clue at this point is the manager told me receipts are automatically printed and placed "in the tower" at the fuel desk. I suspect someone took the receipt and somehow talked the clerk into giving them $80 based on the information shown on the receipt.

    I'll update this thread when this is resolved.

    Bottom line: I didn't know about the cash advance feature nor did I request it. I will get it turned off immediately. If you have one of these TSD Logistics cards turn OFF the cash advance feature ASAP.

    -Howard
    Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

    2017 Ford F-350 DRW, '19 315RLTSPlus

  • #2
    I just got my card in the mail Howard. Thanks for the warning!
    Jim and Ginnie
    2024 Solitude 310GK
    GDRV Technical Forum Moderator
    GDRV Rally Support Coordinator

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    • #3
      Howard,

      Do you have any idea how to turn off the cash advance feature? I've emailed TSDL but haven't heard back from them yet.

      Rob
      Rob & Laura
      U.S. Army Retired (Rob)
      2012 F350 DRW CC Lariat PS 6.7, PullRite OE 18K
      2020 Solitude 310GK-R, MORryde IS and disc brakes, solar, BB LiFePO4, DP windows
      (Previously in a 2016 Reflection 337RLS)
      Full time since 08/2015

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      • #4
        Originally posted by Second Chance View Post
        Howard,

        Do you have any idea how to turn off the cash advance feature? I've emailed TSD but haven't heard back from them yet.

        Rob
        I called them at 1-800-275-5089 and spoke with Tara.

        Great tidbit of info I found out from her is that there must be a signed receipt for a cash advance, so she said if I had any problem with Love's (a manager is investigating the incident) TSD will dispute the cash advance for me. Tara suspects a cashier took the money--not the first time TSD has heard of an issue like mine. Normally the thief takes the full $200.
        Last edited by howson; 01-03-2020, 08:06 PM.
        Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

        2017 Ford F-350 DRW, '19 315RLTSPlus

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        • #5
          Originally posted by howson View Post

          I called them at 1-800-275-5089 and spoke with Tara.

          Great tidbit of info I found out from her is that there must be a signed receipt for a cash advance, so she said if I had any problem with Love's (a manager is investigating the incident) TSD will dispute the cash advance for me. Tara suspects a cashier took the money--not the first time TSD has heard of an issue like mine. Normally the thief takes the full $200.
          Did Tara get the cash advance feature turned off for you?

          Jim
          Last edited by howson; 01-03-2020, 08:07 PM.
          Jim and Ginnie
          2024 Solitude 310GK
          GDRV Technical Forum Moderator
          GDRV Rally Support Coordinator

          Comment


          • #6
            Originally posted by TucsonJim View Post

            Did Tara get the cash advance feature turned off for you?

            Jim
            Yes. She removed the option as we talked on the phone.
            Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

            2017 Ford F-350 DRW, '19 315RLTSPlus

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            • #7
              Quick follow-up. TSD and Love's were both very easy to work with. TSD immediately refunded me the $80 and said they'd take the lead on the matter.

              I talked at length with the manager at Love's. There is video evidence of me getting diesel and DEF at 12:30 on pump 18. At 1:30 (several trucks later through pump 18) the driver of an 18 wheeler comes in and receives the $80 cash against my card from the cashier. So there is video proof I did not receive the money (I didn't even enter the store!). No one can figure out how the card stayed "open" an hour after I left the pump. As I previously mentioned, several other trucks came through and pumped diesel between myself and the driver that took the money.

              As a precaution TSD cancelled my card and is sending me a new one. The new card will not have the cash advance feature enabled.
              Last edited by howson; 01-03-2020, 08:05 PM.
              Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

              2017 Ford F-350 DRW, '19 315RLTSPlus

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              • #8
                Thanks for the Heads Up Howard! Called TSD and got the cash advance feature turned off.

                George

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