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Questions About Bringing Imagine 2910BH to Factory Service Center

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  • Questions About Bringing Imagine 2910BH to Factory Service Center

    Hello! I am bringing my trailer to the factory service center this coming Monday, Jan 16 for a wide range of issues that need to be dealt with before the warranty runs out. I’ve tried two local service centers and have had no luck either getting an appointment or getting anyone to fix anything. My question is: I’ve seen some information about spots by the service center at 5200 Hoffman St in Elkhart that customers can park at for the night, as the service center wants you there at 6:00 am. I’m about 3 hours away, so I am able to make it there by it’s waking up early, but it would be nice to get there the night before. Has anyone done this recently and have any info? Do you need a reservation of some kind? Does this even exist. I haven’t been able to find much information. Thanks!
    2021 Ford F1-50 Lariat Powerboost
    2022 Grand Design Imagine 2910BH

  • #2
    I am not aware of any spots to camp overnight at the new Service Center, there are spots at the main campus outside the old Service Center which is about a half hour away from the new one.

    Brian
    Brian & Michelle
    2018 Reflection 29RS
    2022 Chevy 3500HD

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    • #3
      LHoffmanjr22

      Consider staying at the Elkhart Campground. As the map below shows, it's only about 8 miles from the GD Customer Care Center facility. The route out of the campground, down 4, and then 17 is very doable.

      -Howard

      Click image for larger version

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      Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

      Howard & Francine
      2017 Ford F-350 DRW, '19 315RLTSPlus

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      • #4
        Originally posted by howson View Post
        LHoffmanjr22

        Consider staying at the Elkhart Campground. As the map below shows, it's only about 8 miles from the GD Customer Care Center facility. The route out of the campground, down 4, and then 17 is very doable.

        -Howard
        Thanks! Unfortunately, they are closed for the season. Would be perfect though. I figured most would be this time of year. Maybe I’ll just see if I can find a rest stop close by that will let me run my generator for the night.
        Last edited by howson; 01-15-2023, 10:45 AM.
        2021 Ford F1-50 Lariat Powerboost
        2022 Grand Design Imagine 2910BH

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        • #5
          Originally posted by Country Campers View Post
          I am not aware of any spots to camp overnight at the new Service Center, there are spots at the main campus outside the old Service Center which is about a half hour away from the new one.

          Brian
          Do you know if they still allow people to stay there for a night before a service appointment. And if you need some kind of reservation?
          2021 Ford F1-50 Lariat Powerboost
          2022 Grand Design Imagine 2910BH

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          • #6
            You cannot even drop off the unit at the new service center the night before. I already asked that. We are going to stay at the old service center until our appointment. I received an email, when the service was scheduled, that I replied back to as confirmation for the camping/parking area. If you are scheduled for service and there is an empty spot, I don’t think that would be a problem. The mods might be able to better answer that part.
            2022 Momentum 397THS-R 12/3/2021
            Traded 2021 Reflection 337
            2020 Chevy Silverado 3500 DRW
            Formerly M&K337

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            • #7
              Originally posted by LHoffmanjr22 View Post

              Do you know if they still allow people to stay there for a night before a service appointment. And if you need some kind of reservation?
              As noted above if there is an empty spot you should be fine.

              Brian
              Brian & Michelle
              2018 Reflection 29RS
              2022 Chevy 3500HD

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              • #8
                Thanks everyone!
                2021 Ford F1-50 Lariat Powerboost
                2022 Grand Design Imagine 2910BH

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                • #9
                  We usually stay at the RV Hall of Fame Museum it’s a harvest host to get to new service center. If you are not a harvest host member I bet if you call them they might allow you to stay overnight it’s dry camping. If you pay to see the museum (highly recommend) it would be a good way to go about asking for permission to camp. It is the closest to the new service center.

                  I had to ask for permission to stay at the old service center overnight after I got done with service. So if you ask for permission they will let you know if there is a space available.
                  Vivian
                  2018 Reflection 303rls
                  Ford F-350 diesel long bed 4 x 4 SRW
                  Demco Recon

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                  • #10
                    I understand the winter (January) winter in Elkhart as we spent 4 days at another service center. They said that they could not guarantee water, but we would have power and access to the dump station.
                    Jerry and Kelly Powell, with Halo, Nash, Reid, Cleo, Rosie, and the two newest additions Shaggy and Bella..
                    Nash County, NC
                    2020 Solitude 390RK-R​

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