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  • Parts Lookup Issue

    Originally posted by Gabe View Post
    Just wanted to provide an update. The problem has been fixed and both sinks are now draining. The problem was a kink/pinch drainage hose beneath the cabinets, which we had replaced. It appears that the hose was too long and with the sliding in and out of the slide ou it became pinch and therefore not letting the water drain. NEW PROBLEM, black tank tank cable/valve is locked in an open position so I’m not sure if the issue is the cable or the valve. Does grand design use the lasalle Bristol valve? Is the length I need is 48”. My solitude is a 2019 372wb-r . Any help would be appreciated or videos to watch.
    gabe
    If the parts lookup website is correct, it's a valve with a 72" cable (https://www.granddesignrv.com/owner-...s/detail/32070). For some reason the photos on the website are not working anymore, and it's been this way for a month or so, so it's hard to confirm if it's a Lasalle Bristol valve, but chances are it is.

    Anyone know the story about the pictures not loading on the parts lookup page?
    2019 Imagine 2400BH
    2019 F150 XLT Super Crew, EcoBoost, 6.5' box, Max tow package with 3.55 ratio

  • #2
    Originally posted by StephenO View Post
    Anyone know the story about the pictures not loading on the parts lookup page?
    I can't get them to load, either. I'm using Firefox on Windows 7. What browser are you using? Anyone else having an issue?
    Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

    Howard & Francine
    2017 Ford F-350 DRW, '19 315RLTSPlus

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    • #3
      Originally posted by howson View Post

      I can't get them to load, either. I'm using Firefox on Windows 7. What browser are you using? Anyone else having an issue?
      Parts pictures are loading OK on iPad with Safari.

      Rob

      Cate & Rob
      (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
      2015 Reflection 303RLS
      2022 F350 Diesel CC SB SRW Lariat
      Bayham, Ontario, Canada

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      • #4
        Originally posted by howson View Post

        I can't get them to load, either. I'm using Firefox on Windows 7. What browser are you using? Anyone else having an issue?
        I'm using Chrome on my Android phone, and I was having the same issue on Chrome with my Windows 10 surface. Interesting enough, if I select the image and open it in a new tab, that works just fine on my phone. Based on it working for Cate&Rob and the 'new tab' method, means the images are hosted correctly and the page is generating the correct image URL. Maybe something in the page code when it's embedding the image that Firefox and Chrome doesn't like.

        ​​​​​
        2019 Imagine 2400BH
        2019 F150 XLT Super Crew, EcoBoost, 6.5' box, Max tow package with 3.55 ratio

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        • #5
          Originally posted by StephenO View Post

          I'm using Chrome on my Android phone, and I was having the same issue on Chrome with my Windows 10 surface. Interesting enough, if I select the image and open it in a new tab, that works just fine on my phone. Based on it working for Cate&Rob and the 'new tab' method, means the images are hosted correctly and the page is generating the correct image URL. Maybe something in the page code when it's embedding the image that Firefox and Chrome doesn't like.

          ​​​​​
          howson Cate&Rob
          Not that this has much to do with plumbing , but I think I found the issue with the images not loading on the parts lookup page. The page itself is encrypted using HTTPS, but the images are not hosted with HTTPS encryption, and are simply using HTTP. The default behavior on some browsers is to not allow HTTP content on HTTPS pages, and will re-write the image URL with HTTPS, which again in this case don't exist.

          For example, on the URL above (https://www.granddesignrv.com/owner-...s/detail/32070)
          It is trying to use an image hosted at
          http://dpshop.granddesignrv.com/core...jsCw66fmoGZevU
          which will work if opened directly on Chrome; however, when used on the parts information page, the browser is trying to re-write the URL as
          https://dpshop.granddesignrv.com/cor...jsCw66fmoGZevU
          which won't work since that site does not have HTTPS enabled. I believe the fix, is to upgrade the image hosting site to HTTPS.

          Again, not much to do with plumbing, but some consider the Internet to be a giant pipe
          Last edited by StephenO; 11-09-2021, 10:06 PM.
          2019 Imagine 2400BH
          2019 F150 XLT Super Crew, EcoBoost, 6.5' box, Max tow package with 3.55 ratio

          Comment


          • #6
            Originally posted by StephenO View Post
            howson Cate&Rob
            Not that this has much to do with plumbing , but I think I found the issue with the images not loading on the parts lookup page. The page itself is encrypted using HTTPS, but the images are not hosted with HTTPS encryption, and are simply using HTTP. The default behavior on some browsers is to not allow HTTP content on HTTPS pages, and will re-write the image URL with HTTPS, which again in this case don't exist.

            For example, on the URL above (https://www.granddesignrv.com/owner-...s/detail/32070)
            It is trying to use an image hosted at
            http://dpshop.granddesignrv.com/core...jsCw66fmoGZevU
            which will work if opened directly on Chrome; however, when used on the parts information page, the browser is trying to re-write the URL as
            https://dpshop.granddesignrv.com/cor...jsCw66fmoGZevU
            which won't work since that site does not have HTTPS enabled. I believe the fix, is to upgrade the image hosting site to HTTPS.

            Again, not much to do with plumbing, but some consider the Internet to be a giant pipe
            Thanks! I'll inform the powers-that-be at GD.
            Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

            Howard & Francine
            2017 Ford F-350 DRW, '19 315RLTSPlus

            Comment


            • #7
              Windows 10 using Firefox and pictures from GDRV site parts section display just fine.

              Dan
              Dan & Carol
              2014 303RLS Reflection #185 (10/2013 build)
              2012 Silverado LTZ Crew Duramax 2500HD - 2700/16K Pullrite Superglide

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              • #8
                Originally posted by Canyonlight View Post
                Windows 10 using Firefox and pictures from GDRV site parts section display just fine.

                Dan
                Interesting, and really it all comes down to the browser allowing 'mixed content', IE does the browser still support content delivered over HTTP to be embedded on pages that are encrypted using HTTPS/TLS. From what I read, the default behavior on Chrome to not allow mixing was recently introduced. Fo​​​r what it's worth, and for anyone that really needs them to work, you can put in a site setting for the parts lookup page to allow non-secure content, but note that setting does not work when using Incognito mode.
                2019 Imagine 2400BH
                2019 F150 XLT Super Crew, EcoBoost, 6.5' box, Max tow package with 3.55 ratio

                Comment


                • #9
                  I have moved these posts out to a new thread, hopefully everyone will be able to find it.

                  Brian
                  Brian & Michelle
                  2018 Reflection 29RS
                  2022 Chevy 3500HD

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                  • #10
                    Originally posted by StephenO View Post

                    Interesting, and really it all comes down to the browser allowing 'mixed content', IE does the browser still support content delivered over HTTP to be embedded on pages that are encrypted using HTTPS/TLS. From what I read, the default behavior on Chrome to not allow mixing was recently introduced. Fo​​​r what it's worth, and for anyone that really needs them to work, you can put in a site setting for the parts lookup page to allow non-secure content, but note that setting does not work when using Incognito mode.
                    IT at GD is looking into the issue. If the moderators hear back we'll certainly let you know. (Thanks for all the info!)
                    Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

                    Howard & Francine
                    2017 Ford F-350 DRW, '19 315RLTSPlus

                    Comment


                    • #11
                      Originally posted by howson View Post

                      IT at GD is looking into the issue. If the moderators hear back we'll certainly let you know. (Thanks for all the info!)
                      Cool! I am happy to help out. Let me know if they need any more information, logs, etc, I will gladly assist where I can.
                      2019 Imagine 2400BH
                      2019 F150 XLT Super Crew, EcoBoost, 6.5' box, Max tow package with 3.55 ratio

                      Comment

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