To whom it concerns.
We purchased a Reflection 303 RLS
In 2016. It is registered as a 2017. We have had numerous problems.
First gas regulators (twice), then kitchen slide mechanism, a bad window needing replacement, drawer slides, water pump (twice), dump valve cables, the theater seats peeling, Fireplace replaced, had to have spring hangers rewelded and beefed up, wheel seals leaking, I haven't mentioned the end table shelf collapsing with nothing in it, two heat ducks not connected, the awning mounting brackets coming loose had to be refastened, couple electric outlets broke and now the worst. The roof leaks and the dining/living room slide is gouging the floor. This last part happened on our travels down to Texas from Custer State park in South Dakota.
Apparently the roof membrane ballooned up and tore loose the caulking and now is loose and tore away from the front vent.
The slide is digging into the vinyl flooring when it goes in and out.
I contacted your customer service to be told so sorry but your out of warranty.
The twelve year warranty on the roof dose not apply to installation. Totally useless warranty.
Our trailer sits for about 10 months out of the year. I have taken great care of our trailer. Making sure everything is caulked or sealed, washing and waxing, repacking wheel bearings, replaced spring bushings, and added Sumosprings trailer helper springs because of unbalanced design from manufacturer. They only have capacity of 500 lbs at half compression. Helped with the tilt to the street side. From the factory 638 lbs heavier on street side empty. Replaced Westlake tires with Goodyear Endurance and had them balanced. I travel cautiously, no faster then 60 mph, try to avoid sharp turns and twisting as much as possible. Have had trailer weighed several times to make sure of loading. Never over loaded.
We are at our witts end. This has totally destroyed my wife's desire to travel and volunteer at federal, state and county parks. Giving back for all the years we have camped.
Back in 2003 we purchased a Hornet fifth wheel new and not one single problem with that trailer. We used that trailer a lot including living in it while I built our cabin. That trailer sat maybe 3 months of the year. We had it for seven years.
We purchased a Grand Design based on what was supposed to be quality. We were wrong. We could have saved a lot of money and bought something cheap.
I couldn't have been any worse.
This has been our home for four years. Now because of your poor quality we will have to spend a lot of our savings to get this repaired just so we can sell it and get something out of it and will be giving up our life style.
When I asked to speak to a supervisor that went no place. Just voice mail.
Art Unger
Last 8 digits of serial number
H3307857