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  • List of Dealers

    Does anyone know if there is a comprehensive printed list of GD dealers in the country, or at least state by state? Preferably with address and phone numbers. As we are traveling from Maine to FL, it would be nice to know where the dealers are located - just in case of repair issues.
    Jon & Melanie Nichols
    Dover, DE
    2019 Solitude 372WB-R
    2023 GMC

  • #2
    Originally posted by Jon Sr View Post
    Does anyone know if there is a comprehensive printed list of GD dealers in the country, or at least state by state? Preferably with address and phone numbers. As we are traveling from Maine to FL, it would be nice to know where the dealers are located - just in case of repair issues.
    I would be interested in RV Repair Facilities that are not dealers. I don't think you would be able to get your trailer into a 'dealer' if something needed repairs. Your trailer isn't under warranty any longer so any RV dealer would work.

    There is a 'Find a Dealer' feature on the GD website. Not sure how useful it would be as you have to key in a zip code or City.
    We encourage you to purchase your Grand Design RV from your local dealer for several reasons: Service Quality and service are the backbones of our organization and we want to make sure that you are 100% satisfied with your purchase. In the rare case that your Grand Design unit may need servicing, we want the process to be as quick and painless as possible. Your local dealer is
    Mike & Lisa
    Central Florida
    2021 Imagine 2970RL
    1996 Chevy K3500 Crew SRW 7.4L Gas

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    • #3
      Originally posted by Jon Sr View Post
      Does anyone know if there is a comprehensive printed list of GD dealers in the country, or at least state by state? Preferably with address and phone numbers. As we are traveling from Maine to FL, it would be nice to know where the dealers are located - just in case of repair issues.
      Hi Jon,

      It is highly unlikely that you would be able to get service work done by a Grand Design dealer, other than the one you purchased from. RV dealers have no obligation to service any trailer that they did not sell and usually refuse to do so . . . this is not like getting your truck looked after at the nearest GM dealer. Mobile RV service companies are usually the best bet and every campground can connect you to those with a good reputation in their area. It is always better to get repairs done by someone who's business is repairing RVs . . . rather than someone who's business is selling RVs. (in my opinion)

      Rob
      Cate & Rob
      (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
      2015 Reflection 303RLS
      2022 F350 Diesel CC SB SRW Lariat
      Bayham, Ontario, Canada

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      • #4
        Originally posted by Cate&Rob View Post

        Hi Jon,

        It is highly unlikely that you would be able to get service work done by a Grand Design dealer, other than the one you purchased from. RV dealers have no obligation to service any trailer that they did not sell and usually refuse to do so . . . this is not like getting your truck looked after at the nearest GM dealer. Mobile RV service companies are usually the best bet and every campground can connect you to those with a good reputation in their area. It is always better to get repairs done by someone who's business is repairing RVs . . . rather than someone who's business is selling RVs. (in my opinion)

        Rob
        Rob (and Mike): Thanks for the reply. That's really what we have relied on in our travels, which is to first inquire at the campground. They generally have a good sense of who to contact regarding mobile techs.

        I was underwhelmed by the dealer locator on the GD website, so I thought I may be missing something as to locating dealers. As we have a GD dealer in the local area who is great for obtaining parts (I've never used them for service), I was thinking that if I was on the road and needed parts, a list of dealers would be good to have.
        Jon & Melanie Nichols
        Dover, DE
        2019 Solitude 372WB-R
        2023 GMC

        Comment

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