I've seen these types of delays many times since I've been involved with Grand design (since 2014). 99% of the time, the delays are because the dealership failed to order the parts in a timely manner. There is a way to check to see if the dealer is being honest with you. Call Grand Design customer service at 574-825-9679 and provide your VIN. Grand Design will check their computer system to see if a warranty parts or work order has been submitted by the dealership. If not, you need to have a candid conversation with your dealership's management team. If there is a parts order, they should be able to give you information such as if there is a back-order on the parts.

Jim

Thanks for the information Jim, I'll give them a call. I trust this dealership, I've been dealing with them for many years.

msharris61 Thanks for your message! I just pulled up your unit history of your unit. Here's what I found:

4/18/19 - Date of Purchase
5/3/19 - parts ordered (crisper bin)
5/3/19 - parts shipped from GDRV
5/8/19 - parts delivered to dealer
5/27/19 - Warranty claim #1 created by dealer (includes a bad thermostat and a cracked crisper bin)
5/28/19 - Warranty claim #1 approved by GDRV
6/24/19 - parts ordered (fender skirt)
6/24/19 - parts shipped from GDRV
6/28/19 - parts delivered to dealer
9/4/19 - Warranty claim #2 created by dealer (includes awning material)
9/4/19 - Warranty claim #1 approved by GDRV (notes in the claim state that the fabric appears to need adjustment, once adjusted the wrinkles will smooth out when the awning warms in the sun) - no new awning or fabric only needed

I'm not sure what you mean that it takes so long to get the parts from Grand Design. According to the timeline above, we have shipped the parts almost immediately receiving an order from your dealer. If there is anything that is outstanding, I would recommend reaching out to us directly so that we can get it all taken care of as quickly as possible. Thanks!!