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The Factory Repair Center

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  • #1

    The Factory Repair Center

    During this summer's IND Rally a number of us ended up with repair appt's at the GD repair facility. Our's is coming up this coming Monday. Does anyone have a feel for how the repair process is going? Are you getting your camper's back timely and repairs completed? Are they backlogged, delayed or behind schedule?
    Just curious as we need ours back by the end of the year to pack up and head to FL.
    Thanks for any light you may shed.
    Tags: None
  • #2
    Originally posted by TNFSolitude View Post
    During this summer's IND Rally a number of us ended up with repair appt's at the GD repair facility. Our's is coming up this coming Monday. Does anyone have a feel for how the repair process is going? Are you getting your camper's back timely and repairs completed? Are they backlogged, delayed or behind schedule?
    Just curious as we need ours back by the end of the year to pack up and head to FL.
    Thanks for any light you may shed.
    Hi there! I will find out the current status of our schedule in our shop. I'll let you know when I hear back.

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    • #3
      TNFSolitude I just double checked with our service shop. We are striving to meet all customer deadlines. At this time, we haven't missed any yet.
      • Likes 1

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      • #4
        Great, thanks. It will be parked in the camper area Sunday night for you Monday. Do you need a certain key to get inside? I assume you have all masters.

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        • #5
          Originally posted by TNFSolitude View Post
          Great, thanks. It will be parked in the camper area Sunday night for you Monday. Do you need a certain key to get inside? I assume you have all masters.
          I will have to get with Valerie Rogers. Can you please tell me your name, so that I can give her a head's up?

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          • #6
            Originally posted by TNFSolitude View Post
            Great, thanks. It will be parked in the camper area Sunday night for you Monday. Do you need a certain key to get inside? I assume you have all masters.
            They do not have "masters". When a driver picked up my rig in Arizona for delivery to the factory, he said I didn't need to send the key since GDRV had masters. However, as soon as the rig arrived at the repair center, I got a call from Valerie that they couldn't get into it without the key. I had to overnight ship my key.

            Jim
            Jim and Ginnie
            2024 Solitude 310GK - 2020 F350 Dually
            GDRV Technical Forum Moderator
            GDRV Rally Support Coordinator

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            • #7
              Another key issue is your holding tanks. The sites do not have sewer hook ups and the factory wants your trailer with completely empty tanks so plan accordingly.
              Paul and Deb Cervone
              2022 Imagine XLS 22MLE
              2021 Imagine XLS 17MKE - SOLD; 2015 Reflection 337RLS - SOLD
              2016 GMC Denali 3500 SRW

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              • #8
                Originally posted by Poppy's 5th Wheel View Post
                Another key issue is your holding tanks. The sites do not have sewer hook ups and the factory wants your trailer with completely empty tanks so plan accordingly.
                The sites are nothing more than parking spots this time of year--everything is shut off.

                Click image for larger version Name: Closed.JPG Views: 470 Size: 126.0 KB ID: 8422
                Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

                Howard & Francine
                2017 Ford F-350 DRW, '19 315RLTSPlus

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                • #9
                  Originally posted by TucsonJim View Post

                  They do not have "masters". When a driver picked up my rig in Arizona for delivery to the factory, he said I didn't need to send the key since GDRV had masters. However, as soon as the rig arrived at the repair center, I got a call from Valerie that they couldn't get into it without the key. I had to overnight ship my key.

                  Jim
                  Jim,

                  At the rally, GDRV mentioned not to lock the deadbolts and to only lock the main door lock. Is it possible the deadbolt cannot be opened with the master?

                  Jim

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                  • #10
                    I'm interested in the factory repair process since GDRV will be picking up my rig in April for a left side wall replacement. Once again, GDRV steps up to take care of the customer.

                    Jim

                    Comment

                    • #11
                      Originally posted by MidwestCamper View Post

                      Jim,

                      At the rally, GDRV mentioned not to lock the deadbolts and to only lock the main door lock. Is it possible the deadbolt cannot be opened with the master?

                      Jim
                      If you look carefully at the outside of your door locks, one will have a stamped "M". This lock can be opened with a master key (which Grand Design will have). The other lock without the "M" cannot be opened with a master key. Lock only the one labeled "M" for service work.

                      Rob
                      Cate & Rob
                      (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                      2015 Reflection 303RLS
                      2022 F350 Diesel CC SB SRW Lariat
                      Bayham, Ontario, Canada
                      • Likes 1

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                      • #12
                        When we brought our 303 to the factory for walls and slide walls replacement in 5/2018 Jerry shared in the below email to me that they do have a dump station....... somewhere. See the following pertinent section of that email from Jerry:

                        "We will be sure to reserve a site for you for Sunday night (5/6). Water & electric hook ups. We have a dump station on site.

                        JD, Val,

                        Please add the above items to the Cressman punch list. Also, please get a site reserved. Thanks!"

                        When I shared that with Val before I left she seemed to know and would have the team take care of emptying our tanks. I would be interested to learn if they really do or do not.

                        Dan
                        Dan & Carol
                        2014 303RLS Reflection #185 (10/2013 build)
                        2012 Silverado LTZ Crew Duramax 2500HD - 2700/16K Pullrite Superglide

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                        • #13
                          The factory service center does have a dump and flush location outside the NE corner of the building. Close to the camping sites, but inside the fence. I was told that both water and electricity to the sites are shut off during the winter months.

                          Rob
                          Cate & Rob
                          (with Border Collies Molly & Angel + Kitties Hazel & Elsie)
                          2015 Reflection 303RLS
                          2022 F350 Diesel CC SB SRW Lariat
                          Bayham, Ontario, Canada

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                          • #14
                            Wow, you guys have been busy, plenty of helpful remarks. Thanks for the info regarding the key. Also, I won't need the facilities there as this is just a drop off. We live in SE Michigan and this is just a day trip for us. I'll add to the thread when it's ready.

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                            • #15
                              Originally posted by TNFSolitude View Post
                              Wow, you guys have been busy, plenty of helpful remarks. Thanks for the info regarding the key. Also, I won't need the facilities there as this is just a drop off. We live in SE Michigan and this is just a day trip for us. I'll add to the thread when it's ready.
                              If you can park where I did (far east end, or the first spot you come to when entering the area) you can walk through a personnel gate right behind where you see my camper in post #8. The Customer Service entrance is a very short walk (also facing east) once through the gate. FYI, the receptionist in Customer Service isn't at the counter until 8am.
                              Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.

                              Howard & Francine
                              2017 Ford F-350 DRW, '19 315RLTSPlus

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