6th coach, first Grand Design

[khartsuiker]

2021 Reflection 295RL. 6th coach 3rd 5th wheel. Good architectural design. Pulls easy with a 3/4 ton with towing package.
Having trouble getting warranty repairs scheduled. Minor repairs done but some major repairs are precluding using the coach for now (waste tanks not closing, batteries not holding a charge, floor ductwork falling apart). Other than battery issues, I've never had this type of problems with any of the other trailers.
I have just received a call to schedule the repairs..... we'll see

[howson]

2021 Reflection 295RL. 6th coach 3rd 5th wheel. Good architectural design. Pulls easy with a 3/4 ton with towing package.
Having trouble getting warranty repairs scheduled. Minor repairs done but some major repairs are precluding using the coach for now (waste tanks not closing, batteries not holding a charge, floor ductwork falling apart). Other than battery issues, I've never had this type of problems with any of the other trailers.
I have just received a call to schedule the repairs..... we'll see

Hi Keith,
Seems like any work via a dealer is not easy these days. If there's hints or tricks you learn along the way that can help other owners, please come back and share them. This forum is for owners to help other owners as we're able--"lessons learned" are valuable inputs.

If you have any issues with the dealer (hopefully not), consider calling GD Customer Service to ensure all the discrepancies are documented in their system.

Howard

[khartsuiker]

Yes, as a "lesson learned": within 2 hours of posting this, I received a call from the dealers management and they scheduled an appointment for me to have the coach at their facility within 24 hours. This was after trying to get it scheduled for over a week. So....owners need to be reminded that persistence pays off with dealers and manufacturers.

[TucsonJim]

I'm glad you were able to get scheduled. Please let us know how it works out. If any owners run into problems with dealer service, I second Howard's comment about calling GDRV customer service. Sometimes, they get very creative to make sure their customers get service when the dealers can't seem to help out.

Jim

[ThePowells]

khartsuiker Welcome to the family and the forum, Keith!