Help with Warranty Work -- Overhead Ceiling Falling Down

[bradfordoliver]

Enjoy my trailer very much but right away a trim piece fell from the overhead. The cause is a miss alignment (3/4") of the aluminum cross member and the overhead. I have tried several times to get help from support but I am being told this is my problem to fix. Any ideas how to fix or how to get help from Grand Design? Thank you all for the help.

[Country Campers]

Enjoy my trailer very much but right away a trim piece fell from the overhead. The cause is a miss alignment (3/4") of the aluminum cross member and the overhead. I have tried several times to get help from support but I am being told this is my problem to fix. Any ideas how to fix or how to get help from Grand Design? Thank you all for the help.

Have you talked to your dealer? Grand Design requests that contacting the dealer is first , if the dealer does not resolve the warranty issue then GD would help then. If you are away from your dealer a mobile technician could be a possibility.

It is hard to see from your pics the misalignment issue but I am guessing that the trim piece is suppose to be stapled to the aluminum frame in the ceiling?

Brian

[howson]

Enjoy my trailer very much but right away a trim piece fell from the overhead. The cause is a miss alignment (3/4") of the aluminum cross member and the overhead. I have tried several times to get help from support but I am being told this is my problem to fix. Any ideas how to fix or how to get help from Grand Design? Thank you all for the help.

Noted this was your first post, so please check out the Welcome Letter to New Members https://gdrvowners.com/forum/main-fo...to-new-members

It would help if you'd list your year/model of GD trailer. Also, if not done already, enter your VIN in your profile. (The letter explains how to do all of this.)

Howard

[howson]

bradfordoliver -- note I moved your thread to the Interior/Storage channel.

[bradfordoliver]

My Trailer Information: Grand Design Imagine IM17MKE-2021 (573TE2221M3418718

[Giesis]

My Trailer Information: Grand Design Imagine IM17MKE-2021 (573TE2221M3418718

Contact your dealership and then GD. You should be under warranty still. Make sure GD opens a case to document the problem. Be patient. Things are not moving fast now days. Let us know how it goes.

[bradfordoliver]

All, Just an update. Received a call from Donna who said there were family issues slowing the response. That was a week ago. I identified the issue in November so another week or so I felt was not that big of a deal. No response from either the dealer or Grand Design. In addition, this morning the trim on the left side of the murphy bed came loose. Issue was a "brad" nail that was not properly placed into a secure place. My job will allow me to have time tomorrow to call a local dealer to see if they will help but the issue is coordination as I need the trailer to live in. Not sure your all experience, but the reason I purchased a Grand Design was stated quality and policy to resolve issues. So far, this is proving to be a marketing effort more that a reality. Any help or advise would be greatly appreciated. Bradford

[howson]

All, Just an update. Received a call from Donna who said there were family issues slowing the response. That was a week ago. I identified the issue in November so another week or so I felt was not that big of a deal. No response from either the dealer or Grand Design. In addition, this morning the trim on the left side of the murphy bed came loose. Issue was a "brad" nail that was not properly placed into a secure place. My job will allow me to have time tomorrow to call a local dealer to see if they will help but the issue is coordination as I need the trailer to live in. Not sure your all experience, but the reason I purchased a Grand Design was stated quality and policy to resolve issues. So far, this is proving to be a marketing effort more that a reality. Any help or advise would be greatly appreciated. Bradford

Honestly...for small repairs (like the trim) consider repairing it yourself. While you're 100% correct that this is a warranty issue, the unvarnished truth is it's usually easier (and faster) to just do the repair yourself.

Should that not be a possibility, persistence is the key. As Country Campers advised in post 2, if the dealer will not help ask GD if they will authorize a mobile technician to do the repair. If you go this route, though, be aware that the mobile tech's "service fee" will be an out-of-pocket expense. (The "service fee" is not the labor to fix the trim, it's for the tech to come to you.)

Will you please post back with an update NLT Thursday evening?

Howard