Ok here we go. I have debated as to if I want to post this here, since every time I ask questions, or complain about it, I get torched, including by GD's own on FB this morning. At this point GD's customer service and I just agree to disagree. Anyway, here is my experience.
We have (I assume) the newest incarnation of this system in our rig (2021 M399THR) and I fight it every time I try to use it. A few days after we brought it home, is when we really started to try and learn how to use it, and as such discovered how poor of a system it is. Please note this was well before we found the panels behind the TV with switches.
I went to our storage facility to start to load in for our first trip, and it took quite some time, just to open the slides and turn on lights. By quite some time, I mean over 15 minutes. The slide would move for a second and stop, again for a second and stop. While constantly give a fault, then going away. I called LCi a few times and was told to unplug my screen and 10 minutes later plug it back in.
The last straw in my patience, was when we actually got to our site a couple days later. Elapsed time from when I started lowering jacks, leveling, opening slides, lights on, and AC going, 27 minutes(5-8 minutes MAX in our old rig). This is when, out of frustration I sent an email to GD asking for this POS to be removed and switches installed(again, before we found the panel behind the tv). The response, I received set me off even more, as it boiled down to, call a tech and if its broken we'll fix it, but user error is not warrantied. Although the email was slightly nicer than that, it wasn't much.
Fast forward to last Friday. Essentially the same issue, 20+ minutes to run through everything, but as we try to extend the forward side awing for the first time, nothing. Trade the panel for phone ect, still nothing. So I call LCi for the 5th time or so. We trouble shoot, only to find the rear awning fully extended. So after talking to him, and explaining ongoing problems, he agrees there is an issue somewhere, along with a few devices hooked up wrong. That's also when we find out about the panel behind the tv.
So my question here is, anyone else have these kinds of issues. I see complaints all over the different Facebook pages. I hate that it takes so long(5-10 minutes is some cases), just to turn on a light or change the AC temp. I have found using a iPad helps a little vs the panel or phone. The actual panel is by far the slowest means of operation.
Now that we know of the switches we can only use OC for what we actually have to and we are down to about 15 minutes to open up etc. Still much longer than our old rig. GD cust service seems to be set that I am doing something wrong. If I am so be it, but tell me what that is rather than just blaming me for the issue and telling me to hire a tech. The current wait time is 4-6 MONTHS at my dealer so I'm not in a hurry to take a 3 week old rig back. I will just deal with these issues until my patience improves, I have time to drop it or go completely insane and buy something different.
I love technology, but like everything, it has a place. Although its 2021, I'm not sure controlling RV systems is it.
We have (I assume) the newest incarnation of this system in our rig (2021 M399THR) and I fight it every time I try to use it. A few days after we brought it home, is when we really started to try and learn how to use it, and as such discovered how poor of a system it is. Please note this was well before we found the panels behind the TV with switches.
I went to our storage facility to start to load in for our first trip, and it took quite some time, just to open the slides and turn on lights. By quite some time, I mean over 15 minutes. The slide would move for a second and stop, again for a second and stop. While constantly give a fault, then going away. I called LCi a few times and was told to unplug my screen and 10 minutes later plug it back in.
The last straw in my patience, was when we actually got to our site a couple days later. Elapsed time from when I started lowering jacks, leveling, opening slides, lights on, and AC going, 27 minutes(5-8 minutes MAX in our old rig). This is when, out of frustration I sent an email to GD asking for this POS to be removed and switches installed(again, before we found the panel behind the tv). The response, I received set me off even more, as it boiled down to, call a tech and if its broken we'll fix it, but user error is not warrantied. Although the email was slightly nicer than that, it wasn't much.
Fast forward to last Friday. Essentially the same issue, 20+ minutes to run through everything, but as we try to extend the forward side awing for the first time, nothing. Trade the panel for phone ect, still nothing. So I call LCi for the 5th time or so. We trouble shoot, only to find the rear awning fully extended. So after talking to him, and explaining ongoing problems, he agrees there is an issue somewhere, along with a few devices hooked up wrong. That's also when we find out about the panel behind the tv.
So my question here is, anyone else have these kinds of issues. I see complaints all over the different Facebook pages. I hate that it takes so long(5-10 minutes is some cases), just to turn on a light or change the AC temp. I have found using a iPad helps a little vs the panel or phone. The actual panel is by far the slowest means of operation.
Now that we know of the switches we can only use OC for what we actually have to and we are down to about 15 minutes to open up etc. Still much longer than our old rig. GD cust service seems to be set that I am doing something wrong. If I am so be it, but tell me what that is rather than just blaming me for the issue and telling me to hire a tech. The current wait time is 4-6 MONTHS at my dealer so I'm not in a hurry to take a 3 week old rig back. I will just deal with these issues until my patience improves, I have time to drop it or go completely insane and buy something different.
I love technology, but like everything, it has a place. Although its 2021, I'm not sure controlling RV systems is it.
Comment