howson here are the results from your connection testing. I’ve checked the wire connections that connect the water heater to the wiring harness. I’ve replaced both switches. No change in the issue.
White2 with electric on= no power
Orange2 with electric on= -.475 volts
Orange2 with electric off= -.475 volts
Orange2 with electric on= 13.2 volts
Red4 with all switches off= -.024 volts
Red4 with electric on= -.031 volts
Yellow with electric on= -.031 volts
Red4 with gas on= -.031 volts
White2 with electric on= no power
Orange2 with electric on= -.475 volts
Orange2 with electric off= -.475 volts
Orange2 with electric on= 13.2 volts
Red4 with all switches off= -.024 volts
Red4 with electric on= -.031 volts
Yellow with electric on= -.031 volts
Red4 with gas on= -.031 volts
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