Ill give kudos to my brother for this. We were comparing trailers when he visited and when he was setting up I noticed how smooth his awning came away from the trailer. He has the same Dometic 9100 series we have. I was telling him about mine binding at the bottom and popping open. He showed me a spring bumper stop at the bottom of his backing channel (screw hole is there) and indicated Dometic just gave them to him. So Saturday I sent an email inquiring about these bumper springs as I do have the issue of bottom binding and popping out. I was going to open up the channel a bit.
This morning (Monday) about 10AM mountain time (9AM Dometic time) I see and email with and invoice attachment (thought it was spam as I had not ordered anything) so ran it through the virus check and when declared clean I opened it. OMG Dometic has shipped two of the bumper stops to me FREE. No correspondence, just quick action. Talk about customer service.
The part is as follows
Item number 3310777.000
KIT, BUMPER, ARM SKU # 9108719990 2 sent
Now I just got to thinking - this binding on opening at the bottom could have had something to do with the screws stripping.
When I get them I will post photos and let folks know how they work.
Have a great week folks
Keith
This morning (Monday) about 10AM mountain time (9AM Dometic time) I see and email with and invoice attachment (thought it was spam as I had not ordered anything) so ran it through the virus check and when declared clean I opened it. OMG Dometic has shipped two of the bumper stops to me FREE. No correspondence, just quick action. Talk about customer service.
The part is as follows
Item number 3310777.000
KIT, BUMPER, ARM SKU # 9108719990 2 sent
Now I just got to thinking - this binding on opening at the bottom could have had something to do with the screws stripping.
When I get them I will post photos and let folks know how they work.
Have a great week folks
Keith
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