How long does it generally take for Grand Design to authorize Warranted work on coaches? My 230RL has been in the shop for nearly 3 months for covered repairs.
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Originally posted by circusuno View PostHow long does it generally take for Grand Design to authorize Warranted work on coaches? My 230RL has been in the shop for nearly 3 months for covered repairs.
Rob
Cate & Rob
(with Border Collies Molly & Angel + Kitties Hazel & Elsie)
2015 Reflection 303RLS
2022 F350 Diesel CC SB SRW Lariat
Bayham, Ontario, Canada
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Originally posted by Cate&Rob View Post
The “communication” usually falls apart between the dealer and Grand Design. You can contact Grand Design Customer Service with your VIN to learn what the dealer has requested and the approval status from Grand Design. Usually a few days turn around if the dealer provides all the required information.
Rob
JimJim and Ginnie
2024 Solitude 310GK - 2020 F350 Dually
GDRV Technical Forum Moderator
GDRV Rally Support Coordinator
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Originally posted by circusuno View PostDo you have a good email address for GD Customer Service?Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
2017 Ford F-350 DRW, '19 315RLTSPlus
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Grand Design's customer service e-mail. customerservice@granddesignrv.com. But I have heard that most owner's get faster service if they call.
JimJim and Ginnie
2024 Solitude 310GK - 2020 F350 Dually
GDRV Technical Forum Moderator
GDRV Rally Support Coordinator
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