Originally posted by howson
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Customer Satisfaction Program notice for heat shield on Microwave/Convection oven
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howson - Howard, thank you for posting pictures and details ! I asked another member of the other sandbox to do the same along with pictures of his wall when he gets around to installing his. I think this information will be of value to members for some time to come.
Not important....just curious. I wonder what vendor or company makes and supplies these ? Secondly, is it a custom item for just GDRV and/or other manufacturers (or just a std. off the shelf product) who have installed and continue to install convection ovens with the problem ? I would venture that GDRV is not the only RV manufacturer taking action on this item.
No need to do any research.....bigger fish to fry....... but maybe if answers are learned we it can be shared in the future.
DanDan & Carol
2014 303RLS Reflection #185 (10/2013 build)
2012 Silverado LTZ Crew Duramax 2500HD - 2700/16K Pullrite Superglide
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Originally posted by Bob P View PostMaybe I missed it but how can I get the materials sent to me? It will give me something to do while still in lock-down.
BrianBrian & Michelle
2018 Reflection 29RS
2022 Chevy 3500HD
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Originally posted by GDRV-Megan View PostHere is all of the info regarding the Customer Satisfaction Program # 910019: https://gdrv4life.granddesignrv.com/...program-910019 If you have not received a letter and are wondering if your unit is covered under this program, please reach out to your dealer directly.
Also, if the customer's dealer cannot be trusted with service work will GD authorize another dealer to do it?
Thx.Mark - 2018 Solitude 310GK - Ford F-350 SRW diesel short box - Pullrite Superglide hitch
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Originally posted by howson View PostThe instructions that came with the shield.
[ATTACH]n18044[/ATTACH]
Mark - 2018 Solitude 310GK - Ford F-350 SRW diesel short box - Pullrite Superglide hitch
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Originally posted by boyscout View Post
Thanks Howard. Those instructions show an apparent vent to the outside. Our late-2017-built trailer doesn't have that; just vents into the living area. Is the vent on all later models?
I am not familiar with what years and models of GD units have exterior vents. Even doing a Google image search may not be foolproof as GD changes configurations in the middle of a year (very confusing, frankly, but seems to be common in the RV industry).Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
Howard & Francine
2017 Ford F-350 DRW, '19 315RLTSPlus
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Al and Kathe
:No longer full-time. New sticks and bricks in East Helena, MT
2018 Solitude 310GK 110463 (Rhett)
2018 F350 CC DRW 4x4 Lariat (Scarlett)
Visited states map on the blog (below)
Follow us: http://lobstersontheloose.com
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Originally posted by boyscout View Post
Megan, a question posed by Calbar in the original post hasn't been answered yet: are Canadian customers and their trailers included in this recall?
Also, if the customer's dealer cannot be trusted with service work will GD authorize another dealer to do it?
Thx.
Also, if you have a dealer that is willing to do this for you, then you may have them take care of it. Just be sure to give us a call prior to, so that we can document properly.
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All owners, including Canadian owners, will receive this letter if you’re unit is included in this program. If you haven’t received a letter it could be because:
a. Mail is delayed going into Canada due to Coronavirus
b. Your unit is not affected by this program
if you’re unsure, or would like more clarity, we can look you up in our system with your VIN. Please reach out to your dealer first, just to try to not overwhelm our customer support team. If you’re not able to reach your dealer due to Coronavirus, feel free to give our customer support team a call at 584-825-9679 or email us at warranty@granddesignrv.com.
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Originally posted by GDRV-Megan View PostAll owners, including Canadian owners, will receive this letter if you’re unit is included in this program. If you haven’t received a letter it could be because:
a. Mail is delayed going into Canada due to Coronavirus
b. Your unit is not affected by this program
if you’re unsure, or would like more clarity, we can look you up in our system with your VIN. Please reach out to your dealer first, just to try to not overwhelm our customer support team. If you’re not able to reach your dealer due to Coronavirus, feel free to give our customer support team a call at 584-825-9679 or email us at warranty@granddesignrv.com.
Very much appreciate your help with this and all the other great input, help and information that you contribute.
RobRob & Barb
2022 RAM 3500 Big Horn, 6.7 Cummins HO/Aisin
2022 Solitude 378MBS
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Originally posted by boyscout View Post
Thanks Howard. Those instructions show an apparent vent to the outside. Our late-2017-built trailer doesn't have that; just vents into the living area. Is the vent on all later models?
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Originally posted by notlost View PostI have a ‘20 Reflection 303RLS Purchased used in Jan. It has a convection microwave. Should we have received any notice about this how do I find out if we need this heat shield?
RobCate & Rob
(with Border Collies Molly & Angel + Kitties Hazel & Elsie)
2015 Reflection 303RLS
2022 F350 Diesel CC SB SRW Lariat
Bayham, Ontario, Canada
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