Service department made measurements that GD requested. Waiting on GD response
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Really frustrated with Grand Design over this issue. General RV download a document from GD with instructions for measurements and set it back to GD. Stopped at General Rv 1.5 weeks later and was told claim was denied because General didn’t state what the fix was. I called GD on Thursday and they changed claim to pending and sent it back to General RV. Stopped at General on Friday and was told claim denied again. The service manager said GD needs to submit claim to Lippert and Lippert needs to make the decision on the corrective action. I’m going to call GD on Monday and discuss it.
Jay & Patty Wallace
2023 Reflection 337 RLS
2022 Silverado 3500 HD High Country Duramax 6.6L Allison 10 SP
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Originally posted by Jay HHI6818 View PostTook 337 back to dealer today for the to
remeasure. Lippert came back and said measurements were so far off they couldn’t make determination whats wrong
There's also videos here: https://support.lci1.com/spring-axles (You'll have to look to see which are applicable -- internet where I'm at is awful so they wouldn't play for me.)
HowardForum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
Howard & Francine
2017 Ford F-350 DRW, '19 315RLTSPlus
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thank you for information and links. Should get 337 back today.
Originally posted by howson View Post
Lippert's documentation (if you'd like to check yourself) is here: https://lci-support-doc.s3.amazonaws...cd_0001949.pdf
There's also videos here: https://support.lci1.com/spring-axles (You'll have to look to see which are applicable -- internet where I'm at is awful so they wouldn't play for me.)
HowardJay & Patty Wallace
2023 Reflection 337 RLS
2022 Silverado 3500 HD High Country Duramax 6.6L Allison 10 SP
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