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Writeup of PDI Issues found - Curious to hear feedback

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  • #16
    Sailor_JoeYoda Joe, that is quite the list, we have a 2021 2600RB purchased in January. When we did the PDI the only two items we required correction on were the fresh water drain valve was dripping and the paneling on the rear wall by the sliding barn door needed securing. The drain valve leak seemed to be taken care of by dealer but that turned out not to be true, being clueless that day we did not verify at the dealer with full water, all they did was drain the tank and tell us there was a bit of debris in the seal, sounded plausible. The drip was actually where the drain valve was connected to the tank only about 2/3 of it actually had any cement on it the rest was just bare. I had to fix that as the dealer claims to be 90 to 120 days out on repairs. The wall panelling was loose due to staples that missed the 2X in the wall and others were driven in so far they were virtually clear through the panelling and did pull through during the 50 mile drive form the dealer to our home, the dealer sort of fixed it and we got it right later at home. Other than those two items our unit was good to go, time will tell. It seems the unit you are looking at has been abused on the lot and may not have had the best care during assembly. Seems to be a lot of issues for a new unit and if the dealer performs the corrections be more careful checking those fixes than I was. We get mighty tired of learning by our mistakes. This sight is great at helping prevent some that curve. I agree with Yoda and would look farther afield for a dealer with a different unit if you can. It will be interesting to see how the dealer responds to your concerns. A call to GD customer service might be appropriate considering the volume of issues encountered, being polite gets the best results in our experience. You guys will love the unit once squared away!

    Dave
    flyfshrockies, 2021 imagine 2600RB, Ford F-150, XLT supper crew 3.5 eco boost with max tow. Dave and Toni (and the awesome Aussie Bayley, he's the social one)

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    • #17
      Originally posted by Sailor_Joe View Post

      This isn’t on the roof membrane, It’s on the top of the fridge vent cover. There and four screws holding it on and they have silicone sealant.
      That's normal. They are just plugging the top of the screw holes so water does not work it's way in. It looks like a pile of animal feces but it works. My original TT was the same way but white, looks like the same guy (it was not a GD unit) applied the sealer.
      Joseph
      Tow
      Vehicle: 2024 GMC K3500 Denali Ultimate Diesel
      Coach: 303RLS Delivered March 5, 2021
      South of Houston Texas

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      • #18
        Just adding to what has already been added. We get water runoff on our Momentum with Coleman's as well. Normally it's off the street side rear corner.
        Curtis, Christine, Cole, and Charlotte
        2007 Chevrolet Silverado Duramax LBZ, CCLB
        2020 Momentum 351M
        2004 Essex Vortex

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        • #19
          We had a couple minor things on our 2800BH and 1 medium thing (can't even remember what it was). The dealer took care of the bigger thing and I worked to resolve everything else. I like tinkering and some of the things I "cleaned up" help me spend a little more time in the camper getting comfortable with the systems and access. Our wash down broke the day before we were driving down to Key West and Grand Design customer service was amazing and said "ship it right out". Unfortunately didn't have the time so installed a shut off valve from the hardware store so I could pressurize the system.

          - Kevin
          '17 F-150 3.5TT | '21 Grand Design 2800BH

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          • #20
            Originally posted by Sailor_Joe View Post
            Hi Everyone,

            I did a several hour PDI inspection yesterday on our new Imagine 2600RB. Paperwork / signing will be later today. I'm curious to hear feedback on the issues that I uncovered. I created a PDI checklist based on the list howson posted. I'll post mine later this week.

            The issue list is below. (Numbering didn't copy over). I have photos on dropbox but they're not yet available for public viewing. I can post pics here on individual issues if anyone is interested.

            My biggest issue is that the entry door fame has been badly dented/damaged from someone not being careful when stowing the entry steps. They must have really slammed it. Grrr. The door and frame will have to be replaced. I bought this off the lot, not a factory order.

            Other big issue is the roof AC - condensation runs across the roof and over the gutter onto the slide top. Is this normal? Pics attached. The butt joint in the middle of the gutter leaks - I saw that issue in someone else's post on this forum so I wasn't surprised.

            I've posted a couple of pics of the awning support not aligning well with the u-frame on the side of the RV since I'm curious for feedback about this. Does this look like it needs to be addressed?

            Thanks much, and thanks howson for the nice PDI checklist!

            Issues Discovered
            1. Entry Door Frame damaged (appears to be from improper step storage)
            1a. Door frame dented both sides. Entry steps have previously been slammed so hard against door frame that they have dented the door frame on both sides where the steps meet the frame. The entire door frame needs to be replaced. Photo: IMG_2446

            1b. Screen door doesn’t align with frame since it’s dented. There is a gap when the screen door is closed. Photo: IMG_2470

            1c. Screen door latch isn’t aligned with frame, not enough of the latch overlaps with door frame, so the screen doesn’t stay latched closed most times and can just be pushed open without the opening the door latch. Have to try multiple times to get screen door to latch and stay closed. No photo taken.
            1. Entry Door metal trim along floor damaged.2” wide Metal door threshold is held down by 3 screws.Two of the screws have had their screw heads sheared right off and the metal threshold is loose, only held on by one screw.Likely from the same incident with step storage as issue #1.Photos: IMG_2399, IMG_2400
            1. Entry steps.Extension foot - right hand side – doesn’t pivot freely, clogged up with dirt/crud.Needs to be cleared/cleaned.Photo: IMG_2389
            1. Entry door, exterior has sticker residue / dirt. Photo IMG_2382
            1. Entry screen door, scratch on exterior, approx. 3”.Photo: IMG_2478, IMG_2479
            1. Wheel skirts, slide side.Wheel skirt corners are not secured on slide side where they wrap under the side.Both the front and rear corners of the wheel skirt.The curb side has a screw at the skirt corner, slide side wheel skirt corners don’t.Photos: IMG_2340, IMG_2341, IMG_2342
            1. Slide, lower edge of rear back of slide.Metal slide trim molding is missing a screw and is bent.Rear lower edge of slide, when extended open.Photo: IMG_2423
            1. Slide gearing lubrication looks insufficient.Looks like it may not be greased or that is needs more.Photos: IMG_2375, IMG_2407
            1. Awning, front rail.Screw holding front U-rail against side is not set properly – not fully set and at an angle.Screw needs rebedding.Photo: IMG_2391
            1. Awning, rear and front U-rails. Gap between U-rail and exterior side, near top.Can see daylight between U-rail and side of RV.Definitely on the rear U-rail near top, looks like front U-rail near top too.No photo taken.
            1. Awning, rear support arm not properly aligned with U-rail.When retracking awning, rear support arm is not centered around U-rail.Makes contact as it is closing; this will wear over time.Would like this better aligned. Photos: IMG_2393, IMG_2394, IMG_2395
            1. Passthrough.Light switch on curb side is missing the rubber membrane that should cover the switch (like there is on the slide side light). No photo taken.
            1. Front cap hole for LED wiring needs silicon, on left side at bottom of LED strip were wiring goes though into cap.Not enough silicon sealing this hole.No photo taken.
            1. Front cap has 8” long scratch, not buffable.This is near the top of the of the cap, about 6” from where cap meets the roof.Visible / accessible from the roof.Photo: IMG_2441
            1. Roof – seal on top of fridge vent cap (or furnace?).There are four holes in top of this cap, likely for screwed.The holes are sealed with silicon.On one of them the silicon missed the hole, so the hole isn’t fully sealed.Photo: IMG_2426, IMG_2427
            1. Roof – bathroom vent cover is dented / pushed in.Photo: IMG_2512
            1. Roof – bathroom vent cover has a hole in it, about 1/8”-1/4”.Photo: IMG_2444.
            1. Roof – rear edge to roof seal has gaps.Curb side corner is worst.Other portions the seal is incomplete along the edge / doesn’t come to top of rear edge.Photo_IMG_2429.Video: IMG_2432
            1. Roof – AC.Lower rear edge has debris/crap on it.Needs to be cleaned and checked to make sure unit frame isn’t damaged.Photos: IMG_2436, IMG_2437, IMG_2440
            1. Roof – AC to roof seal has gaps, not butyl/silicon sealed.Appears to have a foam seal, but the foam doesn’t meet the roof as the roof curved slopes away.Leave more the 1/4” gap between foam and roof.Photo: IMG_2440.That is my finger in the photo.
            1. Roof AC condensation leak.AC Condensation runs along roof to the gutter.Seems excessive and there ought to be a condensation tray to catch this.IMG_2493, IMG_2494, IMG_2509, IMG_2510
            1. Gutter doesn’t catch the condensation, flows over onto the slide top.Unclear why.Photos: IMG_2496, IMG_2497, IMG_2507, IMG_2511
            1. Gutter butt joint leaks, runs down side of RV onto the topper.Photos: IMG_2502, IMG_2506
            1. Battery / tongue wiring.Wire along tongue with 30amp fuse is hanging loose.Needs a tie wrap to better secure it.IMG_2457
            1. Propane hose line to hot water heater is pinched.The last hose hanger clamp under the RV at the rear looks like it’s pinching the propane hose and flattening it.Photo: IMG_2466
            1. Window seals, exterior.Rear window in slide, bottom seal has a gap.IMG_2468
            1. Window seal, exterior.Curbside window forward of door.Seal not set fully in front corner, leaving gap.IMG_2469
            1. Sofabed, when extended for bed, legs are not flush with floor.At least a 2” gap from leg to floor.IMG_2490
            1. Bedroom window, forward track not secured (should be secured by screw at top of track).Window sticks when opening since track moves with the window.Not the emergency window.
            1. Shower, silicone seal questionable.Inside edge of shower pan as you step into the shower.Silicone seal is only at the corners, not along the entire length as you would expect.
            1. Bed storage, hydraulic lifts.Stuck open.Likely just a user error, need instruction.
            1. Stove burners not igniting.No ignition.Likely just a user error, need instruction.

            Joe
            FWIW: (if it's not too late) I personally would not accept this rig. The "juice is not worth the squeeze". It may cause you some grief right now but the totality of the grief down the road is likely to be TREMENDOUS. This sounds like a huge problem only looking to become even bigger. Best of Luck.
            Dave and Sue
            2020 GD 2250RK
            2019 F-150 XLT, 5.0, 4WD, SB
            Curt 17500 WDH, 3.55
            GY Endurance, Dexter EZ Flex
            SCPO(SW) USN, (Ret), HP: Tampa Bay ⚓️🇺🇸

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            • #21
              Thanks again everyone. I met with the dealer today and we're feeling good about it. Didn't sign paperwork today but targeting Friday for pickup and then we'll do our planned checkout weekend. Service manager will send me an update tonight on what they can repair by then, what will have to be authorized by GD, and what will require longer lead time for parts. We'll schedule anything requiring parts so the trailer isn't sitting at the dealer unnecessarily. Overall they seem to be taking care of us well and we're feeling ok with how they've been.

              I'm pretty sure I caught most everything upfront, more than most would have, so I'm not worried that I have a lemon, just think that I found things others wouldn't have ever even noticed.

              This reminds me of when I lived in Colorado and was into 4-wheeling Jeep trips. A buddy had a just bought a brand new jeep so we took him out to get some use on it, to help him get over the "It's new, I can't get any scratches on it" phase. :-)

              Your feedback on the AC was very helpful, both the condensation runoff being normal and that tightening of the mounting bolts will get the foam seal better mated to the roof.

              The gutter butt joint leaking on 2660RB models was an issue I'd seen mentioned in other threads so I wasn't surprised:
              https://gdrvowners.com/forum/exterio...ge-gutter-leak
              https://gdrvowners.com/forum/exterior/3472-gutter-leak

              The door certainly will have to be replaced. Dealer walkthrough person said that happens a lot with the swing up to store solid steps. Regardless, will need to be replaced.

              Rear wall to roof joint seal will need to be re-taped and sealed.

              Scratch on front cap will need to be repaired.

              The other items are pretty minor and should be quick fixes so as long as they're addressed I'll be happy with it.


              Happy camping!

              Joe
              Sailor_Joe, 2021 imagine 2600RB, 2017 Ford F-150, XLT super crew 3.5 eco boost with max tow.

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              • #22
                All the Best, hope it all works out.
                Dave and Sue
                2020 GD 2250RK
                2019 F-150 XLT, 5.0, 4WD, SB
                Curt 17500 WDH, 3.55
                GY Endurance, Dexter EZ Flex
                SCPO(SW) USN, (Ret), HP: Tampa Bay ⚓️🇺🇸

                Comment


                • #23
                  It's so odd how some units are nearly perfect, and others have a litany of problems. Our first Reflection FW in 2014 was an absolute mess when we picked it up. It actually had to go back to the factory for repairs. Our 2017 Reflection had ONE defect when we picked it up. It had a tear in a decal.

                  But the bottom line in both instances was that our dealer and GDRV took care of us.

                  Jim
                  Jim and Ginnie
                  2024 Solitude 310GK - 2020 F350 Dually
                  GDRV Technical Forum Moderator
                  GDRV Rally Support Coordinator

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                  • #24
                    Sailor_Joe

                    Sounds you have everything taken care of , glad the dealer is doing right by you. I am hoping this will all be put behind and you can go out an enjoy the new RV.

                    Brian
                    Brian & Michelle
                    2018 Reflection 29RS
                    2022 Chevy 3500HD

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                    • #25
                      Love how thorough you guys are, in the research phase before buying and good to know how thorough I need to be, I mean you are buying a home so do the same due diligence as you would on a home. I’m thinking of getting a29G or 31G from BlueDog or RV Country. Any feedback would be much appreciated

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                      • #26
                        Very thorough job with finding the items needing attention and describing them in a way that should make them easily fixed!

                        When we went to pick up our 2021 Solitude at Beckley's RV (last September), I was very pleased with the fact I could only find 3 issues with the camper.

                        One was a broken plastic piece that holds the string for the blind behind the stove in the kitchen. I told them I would fix it (I ordered 2 in case the other one breaks)...

                        The second item was the bedroom floor made noise (a lot) when walking on it. I immediately opened the front storage bay and saw I had complete access to the framing and area under the floor that was noisy. The problem was that the service team had already placed some metal shims under some of the framing to stop the noise, but when the camper was moved and releveled the area that did not have shims were noisy. Again I told them I would fix it on my own. I removed their ships and inserted some smaller ones that were more cushioned (softer than the 1/8" and 14" steel they used. I used a black silicone to keep them in place and provide additional cushioning. So far no more noise. It was just one area where the cross member had a 1/8" to 1/4" gap.

                        The third item was one of the tank heaters did not come on when I turned on the switch. I checked the fuse and it was loose in the socket. Our sales person pulled out his multi tool and handed it to me so I could slightly squeeze the contacts to hold the fuse in better. Problem fixed.

                        The only other problem I found was the propane hose going to the kitchen slide would kink when the slide was closed. I rerouted it and have not had any problems.

                        I cannot find ANY additional issues. We are taking the camper cross-country next week.

                        I did create an issue that Grand Design helped me out with (overwrote the firmware of my Rockford Fosgate stereo with generic firmware) - problem was quickly fixed with the proper files being sent to me from the vendor.

                        My advice to anyone - learn to diagnose and work on your own camper and/or come here to get help from the many knowledgeable people on this forum. Also share what you do to address issues with others.

                        To the OP - your list of items you found wrong is very helpful to all of us - these are things we can look for and hopefully address. Thanks for sharing it with us.
                        2021 Solitude S-2930 RL
                        1200 watts solar, 3KW inverter, 400 A/Hr LiFePO4 batteries
                        2020 Ford F-350 CC LB Crew Cab SRW 6.7L 4x4 3.55

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