I decided to wait before posting this for a few months. We purchased the TireLinc system and had the issue where it wasn't even wired it. That was the beginning of the issues we've had. I've contacted LCI and opened a ticket. It's pretty much been ignored for the last few months. At this point I've had it with this system. We loaded up and hit the road today only to be slapped in the face by the newest Compass Connect "features".
Let's talk about TireLinc as a TPMS from Lippert. First, it's pre-wired to accept the repeater and sensors -- except when it's not. See this thread: https://gdrvowners.com/forum/operati...nc-prep-wiring. Yes I had this problem at delivery.
Then I've had lots of issues keeping the sensor connected to my phone. It never wants to stay connected. Constantly reconnecting with my phone from the app. I opened a trouble ticket with Lippert. I provided diagnostics information, photographs of the repeater, snapshots of my 2020 Ford F150 with Sync 3, updated my new Android phone, measured the SNR between the phone and the repeater where it was mounted. I even reset the entire system and uninstalled all of the components. I've been in tech for 30+ years, and currently work for one of the companies that makes a product mentioned a few sentences ago. I know EE. I know software. I thought we were on track to fix this new piece of tech. It seems so cool.
Radio silence on the ticket. It went on for more than a week, so it probably was hurting someone's stats. I updated the Compass Connect software, and forgot about it. Today we hit the road for a new trip. TireLinc didn't work. I couldn't get it to connect. Over the last few weeks, my Android phone would pop up a message telling me that Compass Connect was unresponsive. It was crashing. What I was surprised about was why it was even running. I didn't start it, and I had to reboot my phone to stop it from running. I've had to force stop the app repeatedly.
The repeater, and the Compass Connect app would not connect, after repeated attempts to connect with it today. I rebooted the phone, and re-paired with CC (CC cause I can't stand typing this so much). I finally got it to connect. It only took 25 minutes out of our trip! Then I hit the road with my family. We made it to the first intersection, and the screen locked with a logo I've never seen before. At the bottom it says, "Locked for your safety". At the next intersection, the app re-appeared (we'll get to that later). Pulling onto the highway, the tire pressures once again disappeared to be replaced with "Locked for your safety".
By now, if you're still reading this, you should seriously think twice about owning this product. Unless major changes are made to the software, this product should be avoided. I've sent emails, I've waited for software updates, I've played the "it's your phone game" with LCI.
Here's a screenshot of the app when it's running. When you think about the purpose of the app (to display tire pressures, and think about the target audience (someone who can afford at Tow Vehicle, and a trailer), and think about this user interface, I'm left dumbfounded. 1/3 of the vertical screen space is to tell you the name of the app (as if you didn't know). One third of the horizontal screen space shows you a trailer (once again as if you didn't know what this app does). Then you have four (or six) boxes to represent the wheels on the trailer, with the smallest possible font you can display to show the pressure (don't forget psi or kpa!) and the temperature (F or C if you forgot which country you live in!). All on a 3x9 inch display you likely have mounted on your dashboard about 3 feet away from your face... I'm assuming we don't have the eyesight of a 15 year old anymore, hence we can afford this product (your target market). Could the design get any worse?
Well today, the latest update, if you can get it to connect, either uses the accelerometer or the GPS to determine you're in motion to "LOCK THE SCREEN FOR YOUR SAFETY". What is the purpose of a TPMS, if it isn't for safety? If I can't even see the tires starting to overheat when I'm driving, why even bother buying this product?
Grand Design and Lippert, you both need to wake up and fix this disaster that is TireLinc. Make the app stand alone. Make it stop crashing on Android. Make the app show the tire pressures and temperatures in a readable font. Don't lock the screen with a stupid logo "for your safety". Right now I'm totally disappointed with this product, and want to warn everyone even thinking of buying it as a add one to run away. LCI has had this feedback for months. They've done nothing but make it worse.
I welcome anyone who's had a better experience in the last few weeks to let me know what I am missing here.
Let's talk about TireLinc as a TPMS from Lippert. First, it's pre-wired to accept the repeater and sensors -- except when it's not. See this thread: https://gdrvowners.com/forum/operati...nc-prep-wiring. Yes I had this problem at delivery.
Then I've had lots of issues keeping the sensor connected to my phone. It never wants to stay connected. Constantly reconnecting with my phone from the app. I opened a trouble ticket with Lippert. I provided diagnostics information, photographs of the repeater, snapshots of my 2020 Ford F150 with Sync 3, updated my new Android phone, measured the SNR between the phone and the repeater where it was mounted. I even reset the entire system and uninstalled all of the components. I've been in tech for 30+ years, and currently work for one of the companies that makes a product mentioned a few sentences ago. I know EE. I know software. I thought we were on track to fix this new piece of tech. It seems so cool.
Radio silence on the ticket. It went on for more than a week, so it probably was hurting someone's stats. I updated the Compass Connect software, and forgot about it. Today we hit the road for a new trip. TireLinc didn't work. I couldn't get it to connect. Over the last few weeks, my Android phone would pop up a message telling me that Compass Connect was unresponsive. It was crashing. What I was surprised about was why it was even running. I didn't start it, and I had to reboot my phone to stop it from running. I've had to force stop the app repeatedly.
The repeater, and the Compass Connect app would not connect, after repeated attempts to connect with it today. I rebooted the phone, and re-paired with CC (CC cause I can't stand typing this so much). I finally got it to connect. It only took 25 minutes out of our trip! Then I hit the road with my family. We made it to the first intersection, and the screen locked with a logo I've never seen before. At the bottom it says, "Locked for your safety". At the next intersection, the app re-appeared (we'll get to that later). Pulling onto the highway, the tire pressures once again disappeared to be replaced with "Locked for your safety".
By now, if you're still reading this, you should seriously think twice about owning this product. Unless major changes are made to the software, this product should be avoided. I've sent emails, I've waited for software updates, I've played the "it's your phone game" with LCI.
Here's a screenshot of the app when it's running. When you think about the purpose of the app (to display tire pressures, and think about the target audience (someone who can afford at Tow Vehicle, and a trailer), and think about this user interface, I'm left dumbfounded. 1/3 of the vertical screen space is to tell you the name of the app (as if you didn't know). One third of the horizontal screen space shows you a trailer (once again as if you didn't know what this app does). Then you have four (or six) boxes to represent the wheels on the trailer, with the smallest possible font you can display to show the pressure (don't forget psi or kpa!) and the temperature (F or C if you forgot which country you live in!). All on a 3x9 inch display you likely have mounted on your dashboard about 3 feet away from your face... I'm assuming we don't have the eyesight of a 15 year old anymore, hence we can afford this product (your target market). Could the design get any worse?
Well today, the latest update, if you can get it to connect, either uses the accelerometer or the GPS to determine you're in motion to "LOCK THE SCREEN FOR YOUR SAFETY". What is the purpose of a TPMS, if it isn't for safety? If I can't even see the tires starting to overheat when I'm driving, why even bother buying this product?
Grand Design and Lippert, you both need to wake up and fix this disaster that is TireLinc. Make the app stand alone. Make it stop crashing on Android. Make the app show the tire pressures and temperatures in a readable font. Don't lock the screen with a stupid logo "for your safety". Right now I'm totally disappointed with this product, and want to warn everyone even thinking of buying it as a add one to run away. LCI has had this feedback for months. They've done nothing but make it worse.
I welcome anyone who's had a better experience in the last few weeks to let me know what I am missing here.
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